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Auckland, 10 August 2017 – Staff scheduling and forecasting tools have been shown to reduce labour costs in the contact centre by up to 46%, and yet over half (57%) of all businesses don’t use tools to schedule workers.

LogMeIn's Bold360 allows organisations to combine omnichannel messaging for customer support, with CRM and other systems to support automation and to provide agents with easy access to the information they need when interacting with customers.

Published in Business Software

CSC-owned UXC Eclipse has "successfully implemented a comprehensive, cloud-based IT solution to transform operations and customer interactions at customer-owned bank, Beyond Bank".

Published in Cloud