Home Your Tech Entertainment Displaying items by tag: Omnichannel

One day it was a call centre, then it morphed into a contact centre, now it is all about omnichannel and customer experience (CX).

Auckland, 1 June 2017 – Trans-Tasman technology specialist Pyrios wants to debunk the myth that brands are obliged to show up in every channel used by their customers.

Many Australian retailers are not ready for the assault coming in the form of Amazon, or what left-field havoc players like Uber, Facebook and others that know and own their clients may wreak.

Published in Market
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