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Residential consumer and small business complaints against telcos continue to plague the telecommunications industry and there’s no sign of the connection problems being reduced despite industry and regulator efforts to overcome the problems.

Published in Telecoms & NBN

The Australian Communications Consumer Action Network says the massive rise of 41% in complaints to the Telecommunications Industry Ombudsman indicates there are systemic issues with customer service in the industry, and a genuine need to update consumer protections.

Published in Telecoms & NBN

Telstra has defended its recent poor financial performance as it faces the strong headwinds of stiff market competition and a big hit to its revenues from the national broadband network.

Published in Telecoms & NBN
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