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Telecommunications industry lobby group Communications Alliance says the number of complaints in the Telecommunications Industry Ombudsman's six-monthly update are disappointing and indicate that the industry has to do more to improve the customer experience.

Published in Telecoms & NBN

Contact centre solutions company Genesys has appointed former Oracle senior executive David Janssen as vice-president of professional services for Asia Pacific and Japan.

Published in People Moves

10 questions contact centre managers should ask prospective technology partners

Auckland, 20 February 2018 – Trans-Tasman communications technology specialist Pyrios has a message for contact centre managers eyeing up cloud solutions: apply the same amount of rigour to selecting a partner as you do to selecting a contact centre platform in the cloud.

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