Home Your Tech Entertainment Displaying items by tag: Customer Experience

Improving customer experience is the top driver for digital transformation, both in Australia and globally, followed by customer demands for digital, according to a newly published report on the digital marketplace.

Published in Market
Wednesday, 22 February 2017 12:02

Fulcrum launches Australian business

Data technology company Fulcrum, which started in New Zealand, has launched in Australia following a capital raising of $2 million from Australian investors late last year.

Published in Strategy
Thursday, 12 January 2017 13:25

CX needs redefining – GCX and BCX

West, a leading US provider of CX and UCS, surveyed more than 500 consumers to understand how they define high-quality CX, gauge how communication preferences shift across self-service and proactive interactions and identify which industries are leading and lagging in CX delivery.

Published in CRM
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