Home Your Tech Entertainment Displaying items by tag: Customer Experience

Hot on the heels of ACCC investigations into the NBN and the market, NBN Co has announced new initiatives for improving customer service for small businesses and the accelerated launch of NBN Co's wholesale enterprise product.

Published in Telecoms & NBN

1 Nov 2017: Trans-Tasman communications technology specialist Pyrios says businesses must factor platform flexibility into contact centre modernisation to cope with emerging digital channels.

Telco Vodafone Australia and big-data aggregator Splunk have entered a multi-year Enterprise Software and Services Agreement which the telco says will improve user experience.

Published in Enterprise Solutions
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