Home Your Tech Entertainment Displaying items by tag: Contact centre

Auckland, 10 August 2017 – Staff scheduling and forecasting tools have been shown to reduce labour costs in the contact centre by up to 46%, and yet over half (57%) of all businesses don’t use tools to schedule workers.

LogMeIn's Bold360 allows organisations to combine omnichannel messaging for customer support, with CRM and other systems to support automation and to provide agents with easy access to the information they need when interacting with customers.

Published in Business Software

iiNet has been hit by an outage to its email and voice services across the country, according to information available at the ISP's service status page.

Published in Telecoms & NBN
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