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Cloud communications and customer engagement systems provider 8x8 has launched X Series, its new system that combines call, collaboration, conferencing and contact centre functionality

In a world where your call is important to us, one cloud-enabled platform claims full programmability for its contact centre smarts that can save the world with instant deployment.

Published in Enterprise Solutions

Auckland, 10 August 2017 – Staff scheduling and forecasting tools have been shown to reduce labour costs in the contact centre by up to 46%, and yet over half (57%) of all businesses don’t use tools to schedule workers.

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