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Mobile and satellite telco, Pivotel, has “recorded the lowest customer complaints in reporting history,” according to the latest Complaints in Context from the Comms Alliance and the TIO.

Published in Telecoms & NBN

Rising from 8.4 in the first quarter of calendar 2017 to 9.0 per 10,000 in the second quarter, telco complaints are up.

Published in Telecoms & NBN

The spate of negative coverage that the NBN has received appears to have finally had some effect in Canberra, with the federal government announcing today that the Australian Communications and Media Authority would conduct research and collect data on the NBN customer experience.

Published in Telecoms & NBN
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