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Thursday, 12 January 2017 13:25

CX needs redefining – GCX and BCX

West, a leading US provider of CX and UCS, surveyed more than 500 consumers to understand how they define high-quality CX, gauge how communication preferences shift across self-service and proactive interactions and identify which industries are leading and lagging in CX delivery.

Published in CRM
Thursday, 15 December 2016 20:01

nib welcomes new customers – personally

nib health fund has added a personal touch to welcoming new health fund members – a video welcome from brand ambassador Paul “The Chief” Harragon.

Published in Strategy
Thursday, 18 February 2016 17:00

CX is all about – success, money, good times

The world’s largest CX (customer experience) company has come to Australia with the mantra ‘Retain. Grow. Repeat. For a lifetime.”

Published in Business Intelligence
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