Home Your Tech Entertainment Displaying items by tag: CX

Releasing its new AI Maturity Index showing how AI is "already transforming customer experience in Australia" at its Refresh: CX event, Freshworks focused on "embracing the future of customer experience".

Published in Business Software

Civica has announced its latest partnership with BaptistCare (NSW and ACT) to supply its Cx Housing Management solution in a first for the A/NZ region, in a five-year deal.

Published in Development
Thursday, 12 January 2017 13:25

CX needs redefining – GCX and BCX

West, a leading US provider of CX and UCS, surveyed more than 500 consumers to understand how they define high-quality CX, gauge how communication preferences shift across self-service and proactive interactions and identify which industries are leading and lagging in CX delivery.

Published in CRM
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