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Civica has announced its latest partnership with BaptistCare (NSW and ACT) to supply its Cx Housing Management solution in a first for the A/NZ region, in a five-year deal.

Published in Development
Thursday, 12 January 2017 13:25

CX needs redefining – GCX and BCX

West, a leading US provider of CX and UCS, surveyed more than 500 consumers to understand how they define high-quality CX, gauge how communication preferences shift across self-service and proactive interactions and identify which industries are leading and lagging in CX delivery.

Published in CRM
Thursday, 15 December 2016 20:01

nib welcomes new customers – personally

nib health fund has added a personal touch to welcoming new health fund members – a video welcome from brand ambassador Paul “The Chief” Harragon.

Published in Strategy
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