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Two top industry executives have talked up AI and Voice as two major technology trends and advancements that will transform how businesses better deliver customer experience in 2018.

Published in Development

Global consulting company Bluewolf is set to launch a new Salesforce Fullforce solution for the telecommunications industry specifically designed to help communications service providers (CSPs) with their customer connections.

Governance and change management can be challenging and confusing and internal IT departments should look to partner with external providers to enable services and platforms that improve productivity while protecting against fragmentation and security threats, a senior IT official from Bluewolf says.

Published in Enterprise Cloud
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