Thursday, 29 March 2012 04:30

New Video: Value Realized with User Experience Management: Increase User Satisfaction, Performance and ROI

By Joe Austin

User experience management provides detailed insight about employee performance with respect to enterprise application software.

Knoa User Experience Management (UEM) is beyond the performance of networks, hardware and infrastructure -- user experience management provides a clear view of how users actually interact with the system -- screen by screen. UEM allows for proactive assessment surrounding individual user performance in order to understand how they navigate enterprise applications and provides an early warning to user-related problems before they reach the help desk and CRM environments. 

UEM also provides IT team members with unique new metrics on user performance which can support problem identification and overall IT deployment strategy. 

Most important in this global economy for organizations is the strong and compelling economic benefits of implementing UEM. User experience management is often accompanied by a strong return on investment of under one year. Companies can build their budget this year by driving strong savings almost immediately.

In reviewing this video, organizations will learn why 20% of the Fortune 50 and hundreds of Global 5000 customers use Knoa Experience and Performance Management to power their user experience:

'¢ Learn about user experience management -- understand how a team in the line of business or information technology organization can measure and optimize user's performance to pro-actively eliminate problems, measure best practice implementation and reduce help desk, CRM and training time and expense;

'¢ Discover how information technology teams can gain a deep understanding of how users are actually using and navigating their enterprise software applications and use this key data for strategic decisions about how to best manage these environments;

'¢ Learn about the most common uses cases for User Experience Management and determine which potentially fit an organization; and,

'¢ Understand the return on investment model and the next steps to see if User Experience Management can provide strong economic benefits for an organization.

For more information please go to View the informational video at

For parties interested in APM, Application monitor, Application Monitor, UEM, SAP User Experience Management, End user experience management, Application Monitoring, IT help desk software, Center of excellence, End User Experience, End user experience monitoring, SAP User Experience, SAP Performance Problems, IT service desk software, Siebel CRM, Application Management, User Experience Management, Application Performance Management, Application Performance Management, Application Performance Monitoring, Application Performance Management Software, IT service desk return on investment, IT service desk ROI, IT service desk cost reduction, Application Performance, APM as a Service, Monitoring End User Behavior

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