Wednesday, 09 May 2012 05:27

Knoa Software Appoints Minnie Punj-Introne to the Position of Vice President, Services

By Joe Austin

Leader in User Experience Management Poised for Customer Growth in 2012 with Expansion of Services and Customer Support Operations

Knoa® Software, the leading provider of user experience and performance management software, today announced the expansion of its executive team with the promotion of Minnie Punj-Introne to the role of Vice President, Services. Punj-Introne brings more than 10 years of senior professional services, engineering and operations management experience and will drive efforts in the Company’s professional services, customer support and consulting practice. 


"As our expansion continues, our mission is to keep customer satisfaction levels at 100 percent and the only way to do this is through a top-down approach,” said Thad Eidman, CEO, Knoa Software. "Minnie will ensure satisfaction throughout the entire customer lifecycle, a critical component to our success as an organization.”


Knoa Software is licensed to 20 percent of the Fortune 50 and hundreds of companies on a global basis. Knoa leadership in user experience management continues to grow on a global basis. In Q1 2012 new customers were licensed from many corners of the world including Canada, Curacao, Japan, South Africa and Brazil. The Company’s award-winning End-User Experience and Performance Management (EPM) platform is also licensed to four of the top five pharmaceuticals, the largest healthcare company in the world and the world’s oldest and largest telecommunications company.


"Our customers play a vital role in Knoa’s evolution and I am committed to seeing them succeed,” said Punj-Introne. “Our value realization program takes customers forward every year and brings them the benefits of substantial and ongoing return on investment. Enterprise user experience management optimizes the performance of your IT service desk, centers of excellence, training and so much more. In my new role, I look forward to not only continuing that program, but expanding it in new and exciting ways.”


Before joining Knoa, Punj-Introne held several senior-level positions at Heartbeat Experts, combining enterprise software, data, analytics and consulting to provide solutions that help Life Sciences and Financial Services firms improve the success of their products. Prior to that she held developer roles at organizations including, Sinu Inc., dbaDirect and Viionsoft LTD. 


About Knoa Software


Knoa® Software delivers on-premise and cloud-based solutions that monitor, measure and manage how end-users are utilizing enterprise applications to optimize end-user experience, enhance user performance and deliver return on investment. Uniquely, Knoa automation provides complete and deep insight into all activities, by user, for each application monitored. 20 percent of the Fortune 50 and hundreds of Global 5000 companies have already licensed Knoa software to power their user experience and optimize their performance. For more information, visit You can also follow us on Twitter: @knoasoftware.


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