Replacing an existing complaints management system, Resolve will provide the OADC with the flexibility and functional capabilities it requires now, with the adaptability to grow with changing business needs. Key areas of functionality such as standardised letter and email templates, flexible reporting and customisable workflows will be delivered as part of this project.
The OADC aims to provide individuals and groups with the opportunity to resolve grievances through an independent body, which acts at all times with impartiality and integrity. These grievances may be in relation to issues such as employment, education and training, provision of facilities, goods and services, accommodation, and the administration of any law of State.
Well established in the ICT industry, Resolve is currently utilised in several Government departments within Tasmania, and will be a good fit with the OADC to meet its complaints management requirements.