Friday, 09 April 2021 14:39

Resolved: Vodafone outage affected 4G services across Australia on Friday 9 April 2021


Vodafone users have poured onto Twitter to complain of being unable to access data, or even make calls and texts, with Vodafone acknowledging the issue, identifying it and resolving it as quickly as possible.

UPDATE: By about 9pm last night, the outage was over. Vodafone tweeted: "4G traffic has now returned to normal. We apologise for the impact today's issues have caused.

"In the coming days, we will be offering free data services to our customers to say sorry. We will let you know when that will happen."

Of course, those on an unlimited Vodafone plan weren't impressed, and others simply want their bills reduced, with some Uber drivers complaining they couldn't get work "all day". Others still threatened to go to "another provider", but other providers can have outages, too.

The only real solution is to have a second SIM on a different provider, with a Whistleout link at the end of this article showing you where the most affordable SIMs can be found  

Original story follows:

Vodafone outage affecting 4G services across AustraliaAustralians don't experience telco outages that often, but when they happen, they can affect all users of a particular network.

In this case, Vodafone Australia has been affected, and noted in a tweet: "We are aware of an issue impacting 4G services nationwide. Data services may be falling back to 3G intermittently, causing congestion and slower speeds.

"We are working to resolve this issue ASAP. We apologise for the inconvenience and thank customers for their patience."

A follow-up tweet states: "UPDATE: The issue causing this disruption has been identified and we are working on resolving the issue as quickly as possible. Mobile customers may experience difficulties making calls and experience slower data speeds this afternoon while services return to normal."

Users have complained they couldn't make calls, send SMS or use data, and needed to turn to other providers or home Wi-Fi connected to a fixed line connection to find out what was going on.

It's also a good reminder that very cheap SIMs with unlimited calls and text are available from $9.90 per month with unlimited calls and text on MVNOs that use the Optus and Telstra networks, as you can see at this Whistleout mobile SIM only plan comparison page.

Given so many smartphones now have a second SIM slot, having a second SIM on a totally different network can be cheap insurance these days.




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Alex Zaharov-Reutt

Alex Zaharov-Reutt is iTWire's Technology Editor is one of Australia’s best-known technology journalists and consumer tech experts, Alex has appeared in his capacity as technology expert on all of Australia’s free-to-air and pay TV networks on all the major news and current affairs programs, on commercial and public radio, and technology, lifestyle and reality TV shows. Visit Alex at Twitter here.

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