TUSMA says its new NRS app, available free of charge for iOS and Android, enables Australians who are deaf, hearing or speech impaired to easily access the National Relay Service (NRS) through the convenience of their smartphone or tablet.
It adds that NRS app is ‘easy-to-use and free to download, only requiring an internet-enabled smartphone or tablet, and provides quick and convenient access to four NRS service options—internet relay, speak and listen, video relay and captioned relay.’
People can also store quick phrases in the app to speed up the time it takes to make calls when accessing the internet relay and speak and listen service options.
Mark Darras, TUSMA Chairman, said: “The NRS app is a world first for relay services. It allows users to access multiple call types through the app as well as allowing them to save commonly used phrases to make calls quicker and easier.
“TUSMA has introduced a number of new services and improvements to the NRS over the past year. The app is the final major change to the NRS since the commencement of new service agreements managed by TUSMA. A number of new service options including SMS relay and video relay have been introduced to the NRS and embraced by NRS users.
Darras added that: “Demand for the NRS is growing, with usage trending towards accessing the service through online and digital options. Users are embracing the internet-based technologies and services available through the NRS”.