Tuesday, 02 June 2015 14:28

Train services hit by Telstra outage Featured

By Andrew Matler

Telstra customers were not the only ones affected by the outage which hit New South Wales overnight and early this morning, with train commuters in parts of the state suffering delays to services due to the disruption.

The outage of Telstra Internet and phone services this morning prompted a deluge of complaints to the telco - many via social media - from customers who were unable to make or receive calls on their mobiles or use the internet or landline telephones.

The outage, between 1.30am and 6am, flowed through to the state’s train network, with a transport spokesman saying the disruption to services was due to “an external telecommunications fault”.

Trains were stopped for about an hour on the Southern Highlands line, with Sydney Trains bringing eight buses in to transport 350 commuters.

Interestingly, as reported by iTWire last week, the federal government announcement on the allocation and sale of additional spectrum prompted the Australasian Railway Association to warn that the sale could affect railway safety.

Of course, there’s no suggestion that the disruption to NSW train services today from the Telstra outage was in any way a threat to passenger safety, but it does highlight how a loss of phone and communications services can severely affect business and industry.

Rio Tinto also raised concerns last week about the spectrum sale and adverse affects it would have on safety in the mining industry.

Telstra was subsequently able to restore phone and Internet services this morning, apologising to customers and explaining that a “technical issue” had affected its network and that maintenance and repairs on the network had taken longer than expected.


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