Thursday, 11 March 2021 00:27

Telstra celebrating 'My Telstra’s first birthday' with new app security features

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It has been 12 months since Telstra launched its My Telstra app and the company reports spending that year "adding new features and capabilities to put you in control of your Telstra experience."

Over at the Telstra Exchange blog, Telstra's Digital Channels Executive, Jenni Barnett has published a post celebrating new app security features for the My Telstra app on its first birthday.

Barnett reports Telstra's "latest security enhancements are an Aussie telco first and give you an extra layer of protection from identity theft and scams. Multi-Factor authentication (MFA) leverages the security on your phone to secure your account and personal information. You can now set a Telstra PIN and use finger or face recognition to protect your account.

"By updating your app security settings to include MFA – a 4-digit Telstra PIN or biometric touch & face ID – you can have peace of mind that your personal data is safe. This new ID platform is a global security standard, and we’re leading the way in this space because we know how important it is that your information is secure.

"Currently, MFA is used when updating your details in the app, but over the coming months we’ll be extending its functionality to include to identity verification when speaking to one of our support agents – both in person or over the phone."

"To set up your Telstra PIN, Face ID or manage your security settings, simply tap on Profile, and select Security setup to get started. It’s easy to enroll and provides peace of mind that your data and information is safe."

Barnett notes that "today also marks exactly one year since we launched My Telstra, and since then we’ve been working tirelessly to make our self-service app a one stop shop by adding over 70 new features and enhancements in the past 12 months."

A few of the big changes and additions made to My Telstra in the past year:

  • Device locator – no one wants to lose their phone, and device locator helps you make sure that doesn’t happen. Using your data connection and GPS, you can login to your account on another device and find exactly where that bus seat is that your phone fell out onto.
  • The all new look Telstra Plus Digital Membership card – customers can access their membership benefits, check their points balance, and browse the Rewards store. Plus, silver and gold members get VIP service when they message us in the app.
  • Customers can now secure their spot in a store queue ahead of their visit. They’ll also be able to track their progress as they move up the line so they can go about their day and get notified when they are ready to be served
  • Enhanced service disruption capability proactively notifying outage updates to customers when there is planned maintenance or a network outage – customers can also keep track of reported faults.

Barnett says that "all these updates have been based off your feedback, both directly and from App Store reviews, as we try our best to make My Telstra completely customer first, packed full of the features you’ve asked for.

"We’ve even managed to boost our Apple App Store rating from an average of 1.8 stars when we first launched, to 4 stars currently.

"So yes, it’s been quite the year with My Telstra, and the next 12 months are only going to be bigger. So please, if you haven’t already, download the My Telstra app on Android and iOS and let us know what you love, what you don’t and where you think anything can be improved. We’re all ears."


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Alex Zaharov-Reutt

Alex Zaharov-Reutt is iTWire's Technology Editor is one of Australia’s best-known technology journalists and consumer tech experts, Alex has appeared in his capacity as technology expert on all of Australia’s free-to-air and pay TV networks on all the major news and current affairs programs, on commercial and public radio, and technology, lifestyle and reality TV shows. Visit Alex at Twitter here.

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