Tuesday, 16 March 2021 00:30

Opensignal's Global Mobile Network Experience Awards 2021

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Opensignal has released its Global Mobile Network Experience Awards 2021, and while neither Telstra, nor Optus or Vodafone appear in the top two award tiers anywhere in the world, Telstra has beaten Optus in every third-tier award category save one.

Opensignal’s full, detailed, 35-page report is available to read here (PDF Link).

As noted above, none of Australia's top three telcos appear in the top two award tiers, but looking through the report, the third tier of awards, which is still pretty impressive, list in most cases Telstra, Optus and Vodafone in amongst a range of other telcos globally, showing that Australia is definitely up there with other world players for having a great mobile network experience.

Here's the six minute awards ceremony that Opensignal published to YouTube, followed by the key findings that Opensignal shared, with the full detail in the PDF report linked above.

Key Findings in Opensignal’s words:

SoftBank and T-Mobile Netherlands are Global Winners for Video Experience

Our users on Japan’s SoftBank and T-Mobile Netherlands had the best experience with statistically tied scores of 79 and 78.8 points respectively. Other operators in the Netherlands have also done well, with KPN, Tele2 Netherlands and Vodafone Netherlands recognized as Global Leaders for Video Experience.

Vodafone Netherlands and SoftBank are top of the pack for Games Experience

In our first global operator comparison of multiplayer mobile Games Experience, Japan’s SoftBank and Vodafone Netherlands are joint Global Winners, having statistically tied with scores of 82.9 and 82.3, respectively.

South Korea’s LG U+ is number one in the world for Voice App Experience

Out of all the operators analyzed in this report, our users had the best experience when using over-the-top voice applications on LG U+’s network. The operator scored 83.3 points out of 100 for this measure of the mobile experience, 0.3 points ahead of Japan’s SoftBank — the previous winner. All four of Japan’s national operators are Global Leaders for Voice

App Experience, along with South Korea’s KT and SK telecom. (continued next page)

SK telecom clocked up the highest average download speed of any operator worldwide

Our users on SK telecom’s network in South Korea observed incredibly fast overall download speeds that averaged 74.9 Mbps, aided by its increasingly mature 5G network, making it our Global Winner for Download Speed Experience. SK telecom’s score was 6.3 Mbps ahead of that of the previous winner, Canada’s Telus, and an incredible 3.2 times higher than the global average of 23.6 Mbps.

Swisscom is the Global Winner for Upload Speed Experience for the second time

Swisscom’s dominance remains unchallenged for Upload Speed Experience, its score of 17.2 Mbps was at least 1.4 Mbps (8.6%) faster than that of T-Mobile Netherlands and South Korea’s LG U+ who were statistically tied for second place. Swisscom was also the Global Winner for Upload Speed Experience in our first Global Awards and remains unbeaten.

LG U+ is the Global Winner for 4G Availability

LG U+’s score for 4G Availability was just 0.3 percentage points away from a perfect score. The top of the chart for this metric is dominated by South Korean, Japanese and Dutch operators, with notable exceptions including Verizon and T-Mobile in the USA, and 4G-only operators — India’s Jio and Indonesia’s Smartfren. While it’s an older technology, 4G remains essential for users to connect to almost all current 5G services because of the use of 5G non-standalone access (NSA).

Egypt’s WE and Banglalink in Bangladesh are Global Rising Stars across all five categories

The operators with the top 30 highest percentage increases are this year’s Global Rising Stars in each category when we compare the percentage improvement between the last six months of 2019 and 2020. Impressively, Egypt’s WE and Banglalink in Bangladesh are Global Rising Stars for all five of these measures of the mobile experience. A further 14 operators are Global Rising Stars in four out of five categories, including France’s Free Mobile, Claro Uruguay, Colombia’s Tigo and both of Libya’s National operators, Libyana and Al-Madar.

Read the full report here for all the details of where Telstra, Optus and Vodafone ranked across a range of categories.


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Alex Zaharov-Reutt

Alex Zaharov-Reutt is iTWire's Technology Editor is one of Australia’s best-known technology journalists and consumer tech experts, Alex has appeared in his capacity as technology expert on all of Australia’s free-to-air and pay TV networks on all the major news and current affairs programs, on commercial and public radio, and technology, lifestyle and reality TV shows. Visit Alex at Twitter here.

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