Ombudsman Judi Jones said, our Misleading telemarketing of NBN services report explored investigations conducted by my office into certain telco providers.
“We found threats of being disconnected from phone and internet services, loss of phone numbers, and inaccurate information about NBN plans were the issues affecting consumers.”
As reported by iTWire, from October 2017 to at least May 2018, BVivid cold-called consumers and told them their internet services would be disconnected or they would lose their telephone number if they did not move to the NBN immediately.
Jones says all former and current BVivid customers who, as a result of a telemarketing call, transferred their telecommunications services to BVivid between 1 October 2017 and 9 September 2019 should receive a letter from BVivid.
“BVivid’s letter will allow former and current customers to contact BVivid to arrange for a costless exit if the customers believe they were misled during the telemarketing call,” Jones says in a statement, adding that BVivid has until 10 October to notify affected customers.