The new new rules have been developed by the Australian Communications and Media Authority (ACMA) for telcos regulated under the Telecommunications (Emergency Call Services) Determination 2019 (ECSD 2019).
Publication of the new rules follows an investigation the ACMA conducted into the 2018 Triple Zero outage, where 1,433 emergency calls failed because of fire and network software problems.
Under the ECSD 2019, providers must:
- maintain emergency call networks and facilities
- tell ECPs and other providers that rely on them for access if there is a large network outage
- do a welfare check on people who have tried to call during a large network outage
- monitor disruptive and non-genuine calls and work out a process to stop these
put together a communications process for when disruptions happen
To view the ECSD 2019 go to the Federal Register of Legislation.