Friday, 29 May 2020 12:03

NBN Co boosts broadband network speeds to satisfy ‘customer demands’ for higher speeds Featured


National Broadband Network operator NBN Co has launched new higher speed Internet plans in response to what it says has been strong demand for higher speed services from new customers. The plans include a new “close to” 1Gbps service.

NBN Co said on Friday that to further improve residential customers’ NBN experience, it is “overprovisioning the downlink component” of the Home Fast and Home Superfast products by around 10 – 15%, where possible - with the exception of the new Home Ultrafast speed tiers.

“NBN Co is planning to overprovision most other existing wholesale fixed line speed tiers starting from between June and August 2020 (with the exception of the new Home Ultrafast speed tiers),” NBN Co said.

“The provision of additional download capacity at the wholesale layer is designed to accommodate protocol overhead, which includes the code used to help ensure the correct delivery of data packets, that otherwise impact a customer’s broadband speed.

“The intention is that more customers can experience download speeds that are closer to the maximum theoretical download speed of their chosen retail speed tier, subject to factors such as the capacity of the internet retailer’s network and the efficiency and throughput of their in-home wiring, router and Wi-Fi equipment.”

NBN says research has revealed that 23% of customers surveyed across Australia have upgraded to higher speed internet plans within the last 12 months, and a further 24% of customers surveyed indicated they are planning to upgrade to higher speed home internet connections within the next 12 months.

“With most Australians spending more time working, studying, shopping and entertaining themselves at home, NBN Co is also seeing strong demand for higher speed services from new customers with around 80% of customers connecting to the nbn network for the first time choosing retail broadband plans based on wholesale download speeds of up to either 50 or 100 Mbps.”

Brad Whitcomb, NBN Co chief customer officer – residential, said: “This period of self-isolation has given pause for many Australians to consider how important it is to choose the right plan to meet their needs and, generally, the more people and the more devices connected within the home, the more utility and benefit customers are able to derive from higher speed plans over the NBN network.”

NBN Co has responded to increasing demand from customers for higher speed residential broadband services by launching three new residential wholesale products: Home Fast, Home Superfast and Home Ultrafast, which have each been developed by NBN Co following detailed consultation with internet retailers.

NBN Home Fast is available to internet retailers for an effective wholesale charge of $58 per month. NBN Home Fast is designed to offer peak wholesale download speeds of up to 100 Mbps and upload speeds of up to 20 Mbps6 and is available across all fixed line NBN technologies.

NBN Home Superfast will offer peak wholesale download speeds of up to 250 Mbps and upload speeds of up to 25 Mbps. NBN Home Superfast is currently available to approximately 32% of premises that are ready to connect to the NBN.

NBN Home Ultrafast will offer peak wholesale download speeds of 500 to close to 1000 Mbps (subject to the access technology by which the service is supplied) and upload speeds of up to 50 Mbps. NBN Home Ultrafast is currently available to approximately 18% of premises that are ready to connect to the NBN.

Earlier this week RSP Aussie Broadband was the first to announce plans based on the NBN 1000/50 tier.

“Our priority is to help deliver high speed broadband to premises across Australia and, as we complete the initial volume build to 11.5 million premises, we are starting to unleash higher speed tiers on a phased basis,” said Whitcomb. “Launching the three new higher wholesale speed tiers is the next step in our network evolution and we will continue to upgrade the network to offer higher speed services to more customers over time.

“NBN Co will support internet retailers to verify the actual speeds that are attainable at individual premises.”

The Labor Party’s Shadow Minister for Communications Michelle Rowland said the announcement of NBNCo’s higher speed plans was “a vindication of the original fibre plan, but raises some troubling questions”.

“Why is the Morrison Government now prioritising 1,000 megabit speeds on HFC, when some Australians can’t even achieve 25 megabits per second speeds over copper?”

“And why is funding from the regional fixed wireless network being cut, in order to funnel more money into Telstra’s ageing HFC network?"



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Peter Dinham

Peter Dinham - retired and is a "volunteer" writer for iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).


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