Friday, 04 September 2020 13:23

NBN Co extends additional CVC capacity offer to Internet retailers Featured

Brad Whitcomb, NBN Co Chief Customer Officer Brad Whitcomb, NBN Co Chief Customer Officer

NBN Co has further extended its National Broadband Network 40% additional wholesale Connectivity Virtual Circuit (CVC) capacity offer at no extra cost to Internet retailers until the end of November.

The extension runs to 30 November on the 40% additional capacity offer introduced by NBN Co in March to support additional data demands as more people relied on their home broadband connections for work, study and entertainment.

NBNCo said on Friday that, following feedback from Internet retailers, NBN it will extend the 40% additional capacity offer - where available, depending on access technology - at no additional cost to participating retailers (based on the February 2020 baseline) until 30 November for bundled discount plans.

NBN Co also announced that it is extending its offer to increase the fair use thresholds for its standard Sky Muster satellite service to 90GB of wholesale download data on average per user across a rolling 4 weekly period, depending on the services the retailer has ordered from NBN, until 30 November.

The offer, which came into effect at the end of March, adds 45GB to the applicable fair use rolling 4 weekly threshold for each standard Sky Muster service at no additional cost to Internet retailers.

NBN Co recently extended its Education Assistance offer for unconnected low-income households with online schooling needs until 15 January 2021, and also broadened the ‘Illuminate’ (First Timers’) wholesale discounts for premises that have not yet connected to the NBN network and have passed 18 months since their premises was able to connect - or have disconnected after having an active service and have been inactive for more than six months.

And as previously announced, NBN Co is offering a $150 million financial relief and assistance package to help Internet providers support residential and business customers facing financial hardship as a result of the pandemic.

As part of the package for low-income households, NBN Co has extended its Education Assistance offer until 15 January 2021, which NBN Co says means unconnected low-income households with online schooling needs have access to support for a further three and a half months.

“Following feedback from Internet retailers over the past few weeks, we have decided to extend our offer of additional capacity for another 10 weeks and will be extending further measures to help make broadband even more affordable and accessible to low-income households,” said NBN Co Chief Customer Officer, Brad Whitcomb.

“We also recognise that many Australian households are under financial pressure, particularly low-income households. Therefore, we are concentrating our efforts to help lower-income households continue to have access to affordable broadband services. This includes extending the Education Assistance program for unconnected low-income households with school-aged children and broadening the Illuminate 50 per cent discount offer to retailers so they can continue supporting their existing customers who signed up the Education Assistance offer earlier this year.

“To date, NBN Co has invested heavily to support the industry through various measures such as the wholesale pricing and inclusion changes over the past nine months and we have maintained the offer of additional capacity for seven months to help internet providers adjust to changes in demand.”

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