Thursday, 31 October 2019 14:58

NBN business satellite service heralds new focus on regions

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NBN business satellite service heralds new focus on regions NBN Co

NBN Co has launched a business-grade satellite service covering regional and remote areas.

The business NBN satellite service is intended to help meet the increasing needs of medium or large businesses, enterprise and government users in regional and remote areas, or businesses that have employees in hard to reach areas, according to the company.

The service will provide access to fast broadband and business-grade support for businesses across Australia.

It caters for locations that do not have an address (unlike the fixed wireless and Sky Muster satellite service), and initially addresses the need for high-data capacity and IoT connectivity. Three service assurance levels will be offered.

An additional but as yet unspecified product is planned for 2020.

As usual, NBN Co will provide the business satellite service on a wholesale basis to phone and internet providers.

The announcement came alongside the debut of a new NBN Co business unit charged with ensuring regional customers remain front and centre as the NBN network build nears completion.

Its activities will include expanded community and stakeholder engagement efforts to ensure that customer expectations are understood.

The unit is led by NBN Co's newly appointed chief development officer, regional and remote Gavin Williams, who previously served as executive general manager for products.

"The business NBN satellite service is just one example of how we provide access to fast broadband and separate service levels to Australian businesses to help them to compete in a global market," said Williams.

"[It] is particularly well suited to businesses with larger network capacity requirements that operate in remote locations such as the oil, mining and gas industries. Businesses will benefit from the service's ability to offer business-grade services in eligible locations across the country."

NBN Co pointed out that Williams' appointment addresses a recommendation in the 2018 Regional Telecommunications Review that it should assign responsibility for improving regional and remote assets to an experienced member of its senior executive management team.

NBN Co CEO Stephen Rue said "We're redoubling our commitment to regional Australia with a focused business unit responsible for engaging with regional customers and meeting their needs. The regional rollout of the NBN is almost complete with more than 98% of premises in regional Australia now able to access the network or with construction underway."

"Today's announcement forms part of our evolution as a business, sharpening our focus on becoming a full-scale, service delivery organisation, centred on customer experience," he added.

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Stephen Withers

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Stephen Withers is one of Australia¹s most experienced IT journalists, having begun his career in the days of 8-bit 'microcomputers'. He covers the gamut from gadgets to enterprise systems. In previous lives he has been an academic, a systems programmer, an IT support manager, and an online services manager. Stephen holds an honours degree in Management Sciences and a PhD in Industrial and Business Studies.

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