Wednesday, 10 October 2018 11:08

Lycamobile cops $12,600 penalty for telco code breach Featured

By
Lycamobile cops $12,600 penalty for telco code breach Image courtesy of Stuart Miles at FreeDigitalPhotos.net

Mobile service provider Lycamobile has paid a $12,600 penalty after failing to follow an ACMA direction to comply with the Telecommunications Consumer Protections Code.

As reported by iTWire in February this year, Lycamobile received a rap on the knuckles from the Australian Communications and Media Authority, following an investigation by the authority that found the company had failed to keep any records of due response dates for its complaints, and failing to lodge its annual documents in compliance with the Code.

The required documents are assessed by the industry’s independent compliance monitoring body, Communications Compliance.

“The Code is designed to ensure good service and fair outcomes for all Australian consumers of telecommunications products,’ said ACMA acting chair Creina Chapman.

“The lodgement of annual compliance documents is an important industry obligation as it provides information about a telco’s processes and systems to ensure it adheres to the Code.”

In 2017, 358 suppliers submitted code compliance documents to the ACMA which investigated suppliers that failed to submit documents by the due date and then issued five directions to comply with the Code, seven formal warnings and one infringement notice.

“While it is encouraging that many suppliers complied with the code, this is a timely reminder that the ACMA will take action against any that don’t meet their obligations,” Chapman said.

Chapman noted that all telecommunications providers supplying telecommunications services or products to residential or small business customers were required to comply with the Code.

Where the ACMA finds a breach of the Code, it can issue a formal warning or a direction to comply with code provisions – and if a telco does not follow a direction to comply, the ACMA can give an infringement notice or commence proceedings in the Federal Court to recover a pecuniary penalty.

WEBINAR event: IT Alerting Best Practices 27 MAY 2PM AEST

LogicMonitor, the cloud-based IT infrastructure monitoring and intelligence platform, is hosting an online event at 2PM on May 27th aimed at educating IT administrators, managers and leaders about IT and network alerts.

This free webinar will share best practices for setting network alerts, negating alert fatigue, optimising an alerting strategy and proactive monitoring.

The event will start at 2pm AEST. Topics will include:

- Setting alert routing and thresholds

- Avoiding alert and email overload

- Learning from missed alerts

- Managing downtime effectively

The webinar will run for approximately one hour. Recordings will be made available to anyone who registers but cannot make the live event.

REGISTER HERE!

LAYER 1 ENCRYPTION A KEY TO CYBER-SECURITY SOLUTION

Security requirements such as confidentiality, integrity and authentication have become mandatory in most industries.

Data encryption methods previously used only by military and intelligence services have become common practice in all data transfer networks across all platforms, in all industries where information is sensitive and vital (financial and government institutions, critical infrastructure, data centres, and service providers).

Get the full details on Layer-1 encryption solutions straight from PacketLight’s optical networks experts.

This white paper titled, “When 1% of the Light Equals 100% of the Information” is a must read for anyone within the fiber optics, cybersecurity or related industry sectors.

To access click Download here.

DOWNLOAD!

Peter Dinham

Peter Dinham - retired and is a "volunteer" writer for iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

VENDOR NEWS & WEBINARS

REVIEWS

Recent Comments