Thursday, 07 June 2018 09:36

ITPA slams Morrow over blaming gamers for NBN congestion Featured


The president of a professional IT lobby group has taken NBN Co chief executive Bill Morrow to task over his reported comments that gamers were to blame for congestion on the NBN fixed wireless network at peak times and they may be subject to lower speeds in order to fix the problem.

Robert Hudson, who heads the IT Professionals Association, said in a statement that he was appalled at Morrow's attempts to blame gamers, adding that he rejected the rationing of data usage as a solution.

Morrow told a parliamentary hearing in Sydney on Monday afternoon that any heavy users who would be targeted by a fair use policy were "gamers predominantly", adding, " "While people are gaming it is a high bandwidth requirement that is a steady streaming process. This is where you can do things, to where you can traffic shape – where you say, 'no, no, no, we can only offer you service when you're not impacting somebody else'."

This was in contrast to what the NBN Co itself published in December 2016. "Believe it or not, some of the biggest online games use very little data while you’re playing compared to streaming HD video or even high-fidelity audio," the company said in a blog post. "Where streaming 4K video can use as much as 7 gigabytes (GB) per hour and high-quality audio streaming gets up to around 125 megabytes (MB) per hour, (but usually sits at around half that) certain online games use as little as 10MB per hour."

Hudson (below, right) said the NBN Co was facing a range of technical configuration and congestion issues on its HFC and fixed-wireless networks and had found that the easiest way to deflect blame was to demonise a section of the online community that was only using what it had paid for.

robert hudson itpa“The problems it is experiencing are a lot closer to home. They are under-provisioning backhaul to their fixed wireless hubs that service their customers and that is a planning issue not a usage issue," he said.

“Given the wholesale pricing structure back to RSPs, there is no excuse for them to be under-provisioning bandwidth and wireless node capabilities to fixed wireless hubs.

“Basically, NBN Co. got caught on the hop by unexpected bandwidth usage on the fixed wireless network. Rather than groom the top speed tier of fixed wireless subscribers to level out service quality of all users, they should just be provisioning what users are paying for.

“Effectively, the issue isn't a technical one, or even a complex one - it's a business one. They bet on the fixed wireless footprint consuming less data than they actually pay for and considering the number of fixed wireless users was vastly increased thanks to the multitechnology mix redesign, that is a shocking miscalculation.”

Hudson said it was "totally outrageous" for NBN Co to blame gamers for the problems, adding that it was worse that the company thought it was okay to hobble the services consumers had bought in good faith, based on their usage preferences.

“If someone has paid for 24/7 unlimited data, then it is none of NBN Co’s business what they are using that unlimited data on and when they are accessing it," he said. “Further, it is a ridiculously uninformed comment to suggest that online gaming is the problem when it uses as little as 5% of the bandwidth used by premium video streaming services such as Stan and Netflix.

“Even the most data-intensive games would use significantly less data than someone binge watching Game of Thrones as an on-demand video service at low data quality levels. So, why vilify the online gaming community in this manner?”

He said even the notion that online gaming consumed more bandwidth than other activities - especially streaming media, but even things like video conferencing - was ludicrously misinformed.

“This is taking us back to the level of uninformed discourse we saw when that great luddite, Richard Alston, was the Liberal Minister for Communications, IT and the Arts, and claimed that people only wanted to use broadband for ‘watching porn’.

“We deserve better from the people in charge of the most significant technology project on the history of this country," he said, adding that this "is sadly symbolic of the shambles the NBN has become".

Please join our community here and become a VIP.

Subscribe to ITWIRE UPDATE Newsletter here
JOIN our iTWireTV our YouTube Community here


It's all about Webinars.

Marketing budgets are now focused on Webinars combined with Lead Generation.

If you wish to promote a Webinar we recommend at least a 3 to 4 week campaign prior to your event.

The iTWire campaign will include extensive adverts on our News Site and prominent Newsletter promotion and Promotional News & Editorial. Plus a video interview of the key speaker on iTWire TV which will be used in Promotional Posts on the iTWire Home Page.

Now we are coming out of Lockdown iTWire will be focussed to assisting with your webinatrs and campaigns and assassistance via part payments and extended terms, a Webinar Business Booster Pack and other supportive programs. We can also create your adverts and written content plus coordinate your video interview.

We look forward to discussing your campaign goals with you. Please click the button below.



iTWire TV offers a unique value to the Tech Sector by providing a range of video interviews, news, views and reviews, and also provides the opportunity for vendors to promote your company and your marketing messages.

We work with you to develop the message and conduct the interview or product review in a safe and collaborative way. Unlike other Tech YouTube channels, we create a story around your message and post that on the homepage of ITWire, linking to your message.

In addition, your interview post message can be displayed in up to 7 different post displays on our the site to drive traffic and readers to your video content and downloads. This can be a significant Lead Generation opportunity for your business.

We also provide 3 videos in one recording/sitting if you require so that you have a series of videos to promote to your customers. Your sales team can add your emails to sales collateral and to the footer of their sales and marketing emails.

See the latest in Tech News, Views, Interviews, Reviews, Product Promos and Events. Plus funny videos from our readers and customers.


Sam Varghese

Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

Share News tips for the iTWire Journalists? Your tip will be anonymous