Tuesday, 12 June 2018 00:57

Internet users regret move to NBN from previous service: survey Featured

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Internet users regret move to NBN from previous service: survey Image courtesy of Stuart Miles at FreeDigitalPhotos.net

Many Australians wish they could switch back to their previous Internet service rather than having to use the country's national broadband network, the NBN, according to newly published research from comparison website, finder.com.au.

Finder says the research reveals that the leading reasons for this desire is that respondents believe their previous connection was more reliable or faster.  

And, finder tech editor Angus Kidman, says that despite that lack of enthusiasm, there's no option to revert back.

“The reality is that everyone will need to switch over to the NBN. Aussies generally have 18 months to migrate to the NBN before all copper and cable networks will be disconnected.”

“These figures suggest that many are disappointed with their connection, especially when comparing it to their previous service.”

According to the survey of 958 Australians, Victorians are the most likely to want to switch back to a non-NBN connection with 40% wishing it could be a possibility – followed by New South Wales at 38% and Queensland residents at 30%.

“While the NBN technology available at your address is out of your control, you can switch providers or opt for a faster speed tier if you’re unsatisfied with your NBN connection,” Kidman said.

“If you are experiencing poor speeds, use a broadband speed test to check your connection. If you are unhappy with the results then it’s definitely time to contact your ISP, as well as potentially considering different providers.”

As reported by iTWire in April, finder.com.au released research which showed Australian Internet users are collectively prepared to spend $267 million in total in one year to get a better Internet access, but they want a steadier service free of buffering and dropouts if they are going to fork out their hard-earned cash.

And, while these Internet users said they were prepared to pay more for a good broadband connection, the majority of Australians (80%) said wouldn’t pay more for better broadband.

Those who wouldn’t pay more are made up of 14% who believe the onus is on telcos to improve their service, while one in four (26%) say NBN Co is responsible. A further 40% are satisfied with their connection and wouldn’t pay more.  

Here’s finder’s list of ways to improve your Internet connection:

1. Check your speed

Before you decide on the best way to improve your connection you’ll want to check your speed. You should do this while you’re connected through your Wi-Fi as well as directly through an ethernet cable to determine where the issue lies. Most of the time you’ll find your issues arise because you’re not on the right plan for your usage, or you’re experiencing congestion, so make sure to check your actual speeds with what your plan has promised.

2. Select the right speed tier for your usage

If you’re having issues with your connection you might not actually be on the right speed plan for your usage. The typical moderate user can make do with a standard NBN25 plan, whereas a family of streamers should opt for speeds of 50mbps and above. Check your current plan and consider switching if you find you’re connection to be slow.

3. Make sure you’re using the right hardware

Most people don’t know that different modems can offer you different connection speeds, and unfortunately a lot of the time the modem that your ISP sends you is not the fastest. If after doing a speed test you find you have much faster speeds while connected via an ethernet cable it might be time to invest in a more powerful modem. Also, some modern modems like the Telstra Smart Modem can switch to a mobile 4G network if your line drops out, meaning you’re never offline.

4. Try a different ISP

If you’re still not satisfied with your connection you might need to consider switching providers. Before you do make sure you ask your neighbours who they’re with, and whether they’re satisfied as different providers will perform better in different areas.


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Peter Dinham

Peter Dinham - retired in 2020. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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