Thursday, 23 September 2021 16:10

Dialpad and TelcoDataCloud deliver communication solutions to help enterprises


AI-powered cloud communication platform Dialpad partners with telecommunications service and consultancy provider TelcoDataCloud to future-proof businesses with communications solutions and cloud innovation.

Dialpad has chosen to work with TelcoDataCloud due to its strong support for prospective customers in addition to its referrals, which has led to a customer conversion rate.

“We are seeing massive success with customers including Cricket Australia and Bing Lee. With TelcoDataCloud, we are on track to build momentum and exceed growth expectations,” says Dialpad country manager Australia Gerard D’Onofrio.

According to Dialpad, in the second quarter of 2021, TelcoDataCloud closed three major customer deals in the building, manufacturing, and sport industries. Dialpad says TelcoDataCloud devised a solution to centralise IT functions and improve customer experiences for these customers.

TelcoDataCloud director of consulting Asa Grund says they were able to scale up and down instantly with Dialpad’s cloud-based platform.

“Dialpad’s integrations with Salesforce, Microsoft Teams and others have also been key differentiators when we’re working with customers,” Grund says.

With a truly unified communications as a service (TruCaaS) solution and customer engagement in one platform with AI at its core, Dialpad helps companies simplify business communications. Available on any device and with baked-in voice intelligence, Dialpad creates a searchable archive of every call, improving communication between employees, customers, and business partners.

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