Friday, 16 April 2021 14:40

Aussie Broadband outage: own site and infrastructure affected in Victoria, now resolved? Featured

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Aussie Broadband is having an unscheduled outage from around midday AEST in Victoria on its NBN network, showing outages can happen to any company, with reports its site and its own infrastructure is affected.

As was reported above, Aussie Broadband is to open a new office and call centre in West Australia, along with new fibre, but with all of the growth, issues can still happen.

At the time of publication, Aussie Broadband's Service Status page is showing four outages - an unscheduled one happening in Victoria, which is Aussie Broadband's home state, as well as emergency network maintenance in French's Forest, Sydney, degraded upload performance in Townsville, and some NBN issues in NSW due to recent major storms.

The page also shows the future planned outages that are expected for network maintenance.

An iTWire colleague using Aussie Broadband also noticed his Aussie Broadband app, on 4G, wasn't able to connect to Aussie Broadband's infrastructure for an update, so the outage seems serious, but it has undoubtedly been worked on fast, as you'd expect would be the case in these kinds of unschedule outage situations. 

The Down Detector graphic above and linked here seems to indicate outages have dropped off significantly, too.  

At 1.35pm the company issued the following tweet:

 

The company then posted an update:

 

Although the system status page doesn't say the outage is over yet, at time of publication at any rate, Aussie Broadband's Twitter person is suggesting the outage is over and asking customers to do a power cycle:

 

If the outage isn't over yet, the company is obviously working hard to fix it and discover what caused the outage so it doesn't happen again.

In the meantime, those who were or are still affected are hopefully using their smartphone's Wi-Fi hotspot feature to get some connectivity.


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Alex Zaharov-Reutt

Alex Zaharov-Reutt is iTWire's Technology Editor is one of Australia’s best-known technology journalists and consumer tech experts, Alex has appeared in his capacity as technology expert on all of Australia’s free-to-air and pay TV networks on all the major news and current affairs programs, on commercial and public radio, and technology, lifestyle and reality TV shows. Visit Alex at Twitter here.

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