Monday, 22 January 2018 11:44

VIDEO: Amaysim graces customers with Amazon Alexa voice command skills


If you're set to get an Amazon Alexa digital assistant, and you're an Amaysim customer, then a range of useful voice control Alexa features will soon be at your command.

Amaysim customers owning an Alexa speaker will soon be able to speak to "Find my phone", check on your "account balance" and pay for a "data top up", amongst other useful Amaysim features.

It's all thanks to Amaysim being one of the first official partners in Australia to launch a skill for Alexa.

We're told that, simply by asking, "Amaysim customers will be able to manage key account services like balance checks and data top-ups," and what is an "Australian first, Alexa will even help Amaysim customers to find their mobile phones by triggering a call".

Amaysim chief executive Julian Ogrin said: "We’re excited to be part of the launch of Amazon Alexa in Australia. Technologies like this help us to deliver greater convenience and a richer experience for our customers. This kind of innovation is changing the way people interact and do things, and at Amaysim, we are always looking for new ways to delight our customers."

As you'd expect, Amaysim states it is "all about making life for its customers amazingly simple", and with the new skill for Alexa, Amaysim says this "has made account management easier than ever before".

Tariq Hassanen, Amaysim's innovation product manager, said: “Conversational interfaces will become ubiquitous in Australian homes within the next two to three years.

"Alexa allows Amaysim to engage with our customers in a more natural way when it comes to account information and other useful services. We are planning to work together with our customers to shape future conversations using Alexa."

Article concludes below image, with video below, please read on!

So, how did Amaysim get going on the Amazon Alexa platform?

It developed its Alexa skill in partnership with tech services company, DiUS

Joe Losinno, director at DiUS, said: “We're seeing artificial intelligence technologies like Amazon Alexa fundamentally shifting the way organisations are thinking about customer service and engagement.

"We’re proud to support Amaysim in delivering innovation to the Australian market and in particular for inspiring a higher sense of customer loyalty through human-centred AI."

More information on Amaysim’s amazing Alexa skills here.

Here's Amaysim's official video showing some of the new Alexa skills at work:

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Alex Zaharov-Reutt

Alex Zaharov-Reutt is iTWire's Technology Editor is one of Australia’s best-known technology journalists and consumer tech experts, Alex has appeared in his capacity as technology expert on all of Australia’s free-to-air and pay TV networks on all the major news and current affairs programs, on commercial and public radio, and technology, lifestyle and reality TV shows. Visit Alex at Twitter here.

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