Wednesday, 29 May 2019 11:45

ACMA warns telcos over lack of info for disability consumers Featured

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Australia’s three largest telcos have been warned by the telecommunications regulator over breaches of safeguards for consumers with disabilities.

Telstra, SingTel Optus and Vodafone Hutchison Australia were given formal warnings by the Australian Consumer and Media Authority over the failure to provide information about their products and services that “may suit the needs of consumers with a disability”.

The warnings, relating to compliance with the Telecommunications Consumer Protections Code (TCP Code) during the March quarter, are detailed in the latest ACMA Action on Telco Safeguards quarterly report released on Wednesday.

During the quarter, the ACMA lists investigations as:

  • Ten investigations commenced into telco compliance with the new NBN consumer experience rules, Mobile Phone Base Station Deployment Code and Telecommunications Industry Ombudsman scheme.
  • Six investigations finalised in relation to telecommunications safeguards—the Telecommunications Consumer Protections Code (TCP Code) and Telecommunications Act 1997 (the Telco Act).
  • Three telcos formally warned to comply with provisions of the TCP Code (SingTel Optus, Telstra Corporation, and Vodafone Hutchison Australia).
  • Snapshot on customer service performance of Australia’s five largest telcos in 2017–18 released.
  • Consumer Consultative Forum held to consult with consumer representatives on issues including 5G technology and privacy.

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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