Tuesday, 28 January 2020 02:48

ACMA launches consultation on telecoms emergency call services amendments Featured


The Australian Communications and Media Authority (ACMA) is undertaking public consultation on proposed amendments to the Telecommunications (Emergency Call Service) Determination 2019.

The ACMA, Australia’s telecommunications regulator, has announced its consultation process in response to issues raised by the Senate Standing Committee for the Scrutiny of Delegated Legislation.

The proposed amendments are set out in the consultation paper and draft Telecommunications (Emergency Call Service) Amendment Determination 2020 (No.1) on the ACMA website.

Submissions to the ACMA are due by close of business on 10 February 2020.

New rules for telcos to meet emergency call services obligations were first announced by the ACMA in November last year following an investigation the authority conducted into the 2018 Triple Zero outage, where 1,433 emergency calls failed because of fire and network software problems.

As reported by iTWire in November, telcos are required to do a welfare check on people who have tried to call during a large network outage of telecommunications systems, under the newly legislated rules for emergency call services.

The new rules have been developed by the ACMA for telcos regulated under the Telecommunications (Emergency Call Services) Determination 2019 (ECSD 2019).

Under the ECSD 2019, providers must:

  • maintain emergency call networks and facilities
  • tell ECPs and other providers that rely on them for access if there is a large network outage
  • do a welfare check on people who have tried to call during a large network outage
  • monitor disruptive and non-genuine calls and work out a process to stop these
  • put together a communications process for when disruptions happen


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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).



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