Thursday, 14 March 2019 11:40

Optus calls for NBN Co to provide minimum service levels Featured

Optus calls for NBN Co to provide minimum service levels Pixabay

Singtel Optus has called for the NBN Co to be made responsible for delivering services that can meet the minimum service levels required by retail standards or 50Mbps services on lines that can support such speeds.

The submission was made after the Australian Competition and Consumer Commission had released a second discussion paper on the NBN wholesale service standards inquiry issue.

An additional suggestion made by the telco was that the NBN Co should not be able to charge for a wholesale service for which retail service providers were not allowed to charge end-users.

Other recommendations made by Optus were:

  • the NBN Co must develop automated processes that support retail speed testing and service continuity obligations; and
  • NBN Co must be liable for costs incurred by RSPs as a result of non-working NBN services, where the fault lies with NBN Co.

Optus said: "The key focus of this inquiry should be to ensure that NBN Co’s wholesale service standards support good consumer experience through timely resolution of issues, and by supporting RSPs in meeting their retail obligations.

"An effective service level framework should be robust, transparent and with real consequences for poor performance; such that these provide an incentive to address issues and drive improvements."


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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.



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