Home Telecoms & NBN Telstra hits back at ’misleading’ claims by union
Telstra hits back at ’misleading’ claims by union Image courtesy of Stuart Miles at FreeDigitalPhotos.net Featured

Telstra has labelled criticism of its internal job allocation systems by the CEPU Communications Union chief Shane Murphy as “grossly misleading".

The telco’s comments follow Murphy’s claims on Thursday that homes and businesses across Australia suffered from faults without technician support or repairs and missed installations due to a “meltdown” of Telstra’s internal job allocation system that controls sending workers and contractors to a job.

But in a rebuttal of Murphy’s claims, a Telstra spokesperson criticised the union boss for misleading comment, and disputing his claims about the impact on customers.

The Telstra spokesperson told iTWire on Friday that, “At around 8pm Wednesday night we identified a small issue with our field service job allocation system which was fixed at 9.40am Thursday morning.

“There has been no impact to our customers as we switched to a manual process."

In his comments on Thursday, Murphy claimed “homes and businesses across the country are being left without service because of Telstra’s inability to manage its systems properly”.

Murphy added: “This system has been plagued with problems since it was introduced. Today is a major meltdown that is leaving customers right across the country high and dry.

“The meltdown in the internal job allocation system means that Telstra can’t dispatch any jobs to technicians and installations and fault repairs all over the country aren’t being completed.

And Murphy claimed the problem was yet another example of Telstra “failing to service Australia’s basic telecommunications needs and highlights the detrimental effects of slashing 9500 jobs at the telco – “one of the biggest job purges in Australian corporate history”.


Site24x7 Seminars

Deliver Better User Experience in Today's Era of Digital Transformation

Some IT problems are better solved from the cloud

Join us as we discuss how DevOps in combination with AIOps can assure a seamless user experience, and assist you in monitoring all your individual IT components—including your websites, services, network infrastructure, and private or public clouds—from a single, cloud-based dashboard.

Sydney 7th May 2019

Melbourne 09 May 2019

Don’t miss out! Register Today!



Australia is a cyber espionage hot spot.

As we automate, script and move to the cloud, more and more businesses are reliant on infrastructure that has the high potential to be exposed to risk.

It only takes one awry email to expose an accounts’ payable process, and for cyber attackers to cost a business thousands of dollars.

In the free white paper ‘6 Steps to Improve your Business Cyber Security’ you’ll learn some simple steps you should be taking to prevent devastating and malicious cyber attacks from destroying your business.

Cyber security can no longer be ignored, in this white paper you’ll learn:

· How does business security get breached?
· What can it cost to get it wrong?
· 6 actionable tips


Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).


Popular News




Guest Opinion


Sponsored News