Friday, 08 February 2019 00:24

Telstra ‘chaos’ with job allocation system meltdown, says union Featured

 CEPU Communications Union National President, Shane Murphy CEPU Communications Union National President, Shane Murphy

The CEPU Communications Union claims homes and businesses across Australia suffered from faults without technician support or repairs and missed installations due to a meltdown on Thursday of Telstra’s internal job allocation system that controls sending workers and contractors to a job.

CEPU Communications Union national president Shane Murphy claimed the system breakdown caused chaos internally at Telstra.

However, Telstra has refuted the CEPU claims labelling them grossly misleading and issued a response to iTWire.

“Homes and businesses across the country are being left without service because of Telstra’s inability to manage its systems properly,” Murphy said.

“This system has been plagued with problems since it was introduced. Today is a major meltdown that is leaving customers right across the country high and dry.

“The meltdown in the internal job allocation system means that Telstra can’t dispatch any jobs to technicians and installations and fault repairs all over the country aren’t being completed.

According to Murphy, the problem is yet another example of Telstra failing to service Australia’s basic telecommunications needs and highlights the detrimental effects of slashing 9500 jobs at the telco – “one of the biggest job purges in Australian corporate history”.

“[Telstra chief executive] Andy Penn is too busy trying to gut his workforce to focus on ensuring his systems are reliable,” Murphy said. “We said that slashing a third of the workforce would result in a decline in service. The cracks are already really starting to show.

“Telstra is scrambling to try and find ways to dispatch work to its field workers.

“The fact that no technician can go out to install a new service or get a small business back online today because Telstra can’t manage their own booking system is an absolute joke.

“Job cuts have seen workers with decades of experience forced out, and knowledgeable support staff from within Australia have had their jobs shifted off-shore.

“Australians continue to be let down by Telstra’s greedy executive team and workers have had enough.

“Today’s system crash is a disaster and Andy Penn needs to be held to account.”


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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).



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