Tuesday, 29 January 2019 05:27

Should ACCC also tackle NBN Co about speeds? One ISP thinks so Featured

By
Damian Ivereigh: "Can you imagine buying anything else on that basis? You buy a jar of coffee, you can't see what's inside and it may only be half full when you get home and open it." Damian Ivereigh: "Can you imagine buying anything else on that basis? You buy a jar of coffee, you can't see what's inside and it may only be half full when you get home and open it." Supplied

The Australian competition watchdog has the right intentions when it fines Internet service providers for not living up to the speed claims they make, a small ISP says, but adds that the NBN Co should not be allowed to get off scot-free.

Damian Ivereigh, the chief executive of Launtel, a Launceston-based ISP, told iTWire that retail service providers should definitely be testing the line to find out the sync speeds that people were getting in order to determine whether they should be downgraded to a slower plan.

"However this is something NBN is in a lot better position to help on than the RSP," he added.

His comments came in reaction to the Australian Competition and Consumer Commission's advice to NBN users on 23 January, asking those who experience slow speeds to check with their providers if they were eligible for a refund in line with agreements that the watchdog negotiated with providers over the last 15 months.

Eight providers — Telstra, Optus, TPG, iiNet, Internode, Dodo, iPrimus and Commander — have all admitted that they falsely represented the speeds that could be experienced by NBN users who were on fibre-to-the-node or fibre-to-the-building connections.

Ivereigh said: "The biggest thing they (NBN Co) could do is actually allow the RSP to get reports of the VDSL sync speeds that previous providers were getting on the line. This is information that NBN Co have for existing NBN connected lines, because they use it to detect speed anomalies which indicate an issue in the street cabling.

"This would allow any sales process to avoid selling higher speed plans when it is clear the line is not capable of it - much better to change the original sale, rather than try and rectify it after the event."

He said there was a second issue. "The second thing is that if a downgrade is required, then the RSP has to provide the refund - there is no recourse to NBN Co to get a refund on the AVC charge which is probably about 2/3 of the sales price to the user.

"Suffice it to say this is of course all caused by the stupid MTM (mixed-technology mix) model. Unlike pure fibre which provides a predictable service (see [former NBN chief executive] Mike Quigley's testimony to the Senate in December), this copper technology is all about turn it on and hope for the best.

"Can you imagine buying anything else on that basis? You buy a jar of coffee, you can't see what's inside and it may only be half full when you get home and open it.

"It is yet another example of how this MTM model has pushed all these extra costs onto the RSPs who are in the least position to absorb it."


Subscribe to Newsletter here

NEW OFFER - ITWIRE LAUNCHES PROMOTIONAL NEWS & CONTENT

Recently iTWire remodelled and relaunched how we approach "Sponsored Content" and this is now referred to as "Promotional News and Content”.

This repositioning of our promotional stories has come about due to customer focus groups and their feedback from PR firms, bloggers and advertising firms.

Your Promotional story will be prominently displayed on the Home Page.

We will also provide you with a second post that will be displayed on every page on the right hand side for at least 6 weeks and also it will appear for 4 weeks in the newsletter every day that goes to 75,000 readers twice daily.

POST YOUR NEWS ON ITWIRE NOW!

PROMOTE YOUR WEBINAR ON ITWIRE

It's all about Webinars.

These days our customers Advertising & Marketing campaigns are mainly focussed on Webinars.

If you wish to promote a Webinar we recommend at least a 2 week campaign prior to your event.

The iTWire campaign will include extensive adverts on our News Site itwire.com and prominent Newsletter promotion https://www.itwire.com/itwire-update.html and Promotional News & Editorial.

For covid-19 assistance we have extended terms, a Webinar Business Booster Pack and other supportive programs.

We look forward to discussing your campaign goals with you. Please click the button below.

MORE INFO HERE!

BACK TO HOME PAGE
Sam Varghese

website statistics

Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

BACK TO HOME PAGE

ZOOM WEBINARS & ONLINE EVENTS

GUEST ARTICLES

VENDOR NEWS

Guest Opinion

Guest Interviews

Guest Research & Case Studies

Channel News

Comments