Thursday, 11 October 2018 07:37

Brisbane outages: Telstra cable users hit, not NBN customers

Brisbane outages: Telstra cable users hit, not NBN customers Pixabay

Telstra Internet subscribers, who are connected by the company's HFC cable network, suffered outages in western parts of Brisbane last month, and not NBN users, as claimed by a user in that area.

Nathan Cochrane, a former technology journalist with The Age, who now lives in Brisbane, told iTWire on Wednesday that he was not connected to the NBN.

"Telstra made the claim the cable internet HFC I’m on is owned by NBN Co (a claim I don’t believe btw). I’m a Telstra Cable subscriber," he said.

The NBN Co is using Telstra's HFC cable network to deliver its broadband service; some areas in Australia are getting their NBN access this way. For this, the NBN Co is paying Telstra about $11 billion.

Cochrane, who suffered outages for weeks, often starting as early as 8.10am and going on for most of the day, said after some persuasion on his part, Telstra had agreed to waive a month's subscription as a goodwill gesture for the outages.

"It doesn’t make up for the thousands of dollars in lost productivity but it’s a bit better than the ~$25 they originally offered," he said.

At the time of the original report, a Telstra spokesman from Queensland told iTWire that the fault would have to be fixed by NBN Co as it was that company's responsibility.

Later, the spokesman said that since this was an NBN fault, it was likely that customers of other ISPs were affected as well.

An NBN Co spokesman told iTWire on Wednesday: "NBN Co has not yet taken control of the assets in this area to allow us to undertake construction so it is not possible that we have caused the outages in question."


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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.



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