Monday, 21 May 2018 13:52

Telstra's 3G and 4G networks 'continue to be progressively restored nationally'


Telstra's latest outrageous outage on its 3G and 4G networks is being fixed, and while the "root cause" is yet to be determined, the reason why can't be unlimited.

Update 22 May 2018: Telstra has advised a software fault was the reason, details in this iTWire article.

Original story continues:

When it comes to things being unlimited, there are always limits. For example, there is a limit to the patience of Telstra customers who are rightly wondering why Australia's "best mobile network" also appears to be best at switching itself off.

The irony can't be lost on Optus, which was forced by Telstra and the court to stop noting its win as "best mobile network" from the 2017 P3 – at least temporarily, until a final court decision is made .

Of course, Optus struck back, before this current outage, at Telstra using the word "unlimited" when limits of sorts do actually apply, but what happens there is yet to be seen, and whether the current outage has any bearing on the case is yet to be seen.

There's also the case of Telstra's communications people specifically ignoring a request I made of them to inform me of any statements it makes to other news organisations.

It's a simple thing, Telstra folk – if you're going to inform some parts of the media, a simple CC: or BCC: lets other journalists you KNOW are covering you benefit from your quotes attributed to an anonymous "spokesperson".

Still, it's obvious Telstra likes playing silly games, or we wouldn't be having these outages, so when I get a personal outage from a Telstra spokesperson deciding not to send me the same quote they send others, until I ask for it, well, it's part of the unlimited outage spokesperson quote guessing game, I guess. Why Telstra's communications people don't proactively communicate to those who then communicate even widely is unknown. 

So, while Telstra hasn't announced the actual reason for the outage at its Twitter page, or in any emails to me (but which it may have divulged to the news-com-au folk unbeknownst to the rest of us as it already did with the details below), the telco has posted this info at its Twitter page:







So, there you have it. A fix is progressively wending its way across Telstra's network.

Whether the cause is a rogue ZTE smartphone logic bombing its way towards Telstra's core network is a cause for complete and completely unlikely speculation.

Could it be yet another rogue upgrade, as was the case last time, that was tried again but which had a similar result?

We don't yet know. It could be a cosmic ray striking some sensitive Telstra spot. Perhaps it is a meteorite having smashed into Telstra's primary data centre, the one to control all overs, which has caused a rift in time, space and NBN speeds.

It's hard to know from this side of the looking glass, but eventually Telstra will go down the rabbit hole, it will see how far the rabbit hole goes, and Telstra will reboot the Matrix so that we can all go back to digital sleep as technology keeps us artificially awake.

What comes next is guaranteed – Telstra will fix the problem, and balanced will be restored to the force, but whether Andy Penn is a Jedi Master or a Sith Lord is still as yet unknown.

May the force be with you, and may your Telstra services be restored faster than the Falcon can do the Kessel run.

Update 22 May 2018: Telstra has advised a software fault was the reason, details in this iTWire article.


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Alex Zaharov-Reutt

One of Australia’s best-known technology journalists and consumer tech experts, Alex has appeared in his capacity as technology expert on all of Australia’s free-to-air and pay TV networks on all the major news and current affairs programs, on commercial and public radio, and technology, lifestyle and reality TV shows. Visit Alex at Twitter here.



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