In a statement, NBN Co said its research showed that about 40% of small and medium businesses that were not yet connected to the NBN intended to use the services of an ICT professional to effect a connection.
The company has carried out a pilot of the programme with Cisco distributor Westcon Comstor and IT support franchise Computer Troubleshooters Australia, as well as phone and Internet providers Telstra and Vocus.
Ben Salmon, executive general manager of Business Sales and Marketing for NBN Co, said: “For some businesses, the thought of connecting services to the NBN Co access network can be daunting, particularly for those with critical applications such as phone lines, EFTPOS machines and video conferencing facilities.
“While we work closely with phone and Internet providers during the transition, this is this first time we have targeted the ICT industry at scale with dedicated training and resources to help them support their business clients.
“The launch of this new channel is a part of our commitment to improve the customer experience of businesses who connect to the NBN Co™ access network by collaborating with industry to improve processes around the connection, migration and delivery of service.”
Computer Troubleshooters national manager Michael Dowling said: “We support NBN Co on the development of this new channel, which will help to prepare our local partnering franchises to migrate them to the new network.
“We have seen almost 70% of our franchisees register to the ICT programme during the pilot and we are confident this new support service will enable them to provide a smooth migration with minimal downtime for businesses coming on to the NBN Co access network.”
Westcon Comstor managing director Phil Cameron said: “Weston Comstor’s participation in NBN Co’s ICT channel programme has helped us identify significant benefits partners can offer business customers moving services to the NBN Co access network and sees our partner network better positioned to service clients.
“Partners that have participated in the programme will also be able to assist their customers to take advantage of a once in a generation business transformation with solutions connected over the network.”
Graphic: courtesy NBN Co