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NBN Co to issue monthly progress reports Featured

NBN Co, the company rolling out Australia's national broadband network, has announced it will publish a monthly progress report from now on to track any improvements in services which it delivers on its network. 

The report will cover any improvements in service quality, co-operation with partners in the industry and also detail progress in the rollout of the network.

The company said in a statement that the monthly reports would include the number of homes and businesses that could connect to the NBN, congestion levels, percentage of 50Mbps or higher connections, installations that succeeded the first time around, and the average number of faults.

“We have listened to the community’s feedback and want to assure all Australians that end-user’s customer experience is the number one priority of every employee working at NBN Co," said chief customer officer – Residential, Brad Whitcomb.

“Our team has been working very hard over the course of the last 12 months as the network became available to a critical mass, to help ensure the experience of connecting and using services over the NBN Co access network is meeting and exceeding end-user’s expectations.

“Significant progress has been made to improve the speeds delivered during peak hours, with Internet and phone providers now provisioning more bandwidth on the network than before we announced our new wholesale pricing options.

"This has helped to relieve bandwidth congestion on the network from an average of around four hours to 12 minutes per week and to deliver improved broadband services for millions of Australians.

“We’ve also demonstrated we will prioritise the experience of people who have connected to the NBN Co access network, over the pace of rollout, by temporarily pausing sales on our HFC network until we can ensure the network delivers the optimal service it is capable of.

“The rollout of the NBN Co access network is an industry-wide transformation of our nation’s telecommunications services and impacts every Australian – it’s critical that we continue to strengthen our systems and processes with our retail customers and delivery partners to ensure we are collectively prioritising customer experience.

“We will continue to keep the Australian public abreast of the initiatives being undertaken to ensure continued improvement and commit to demonstrate our progress by making our results available to the public.”

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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the sitecame into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

 

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