Friday, 05 June 2015 00:27

Telstra, SingTel Optus, telcos & NTT focus on Arcstar services

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Japan’s NTT Communications has agreed with 22 of its global telecommunications partners, including Telstra and SingTel Optus, on ways to further improve service quality on its Arcstar global network.

The agreements with Telstra and Optus and the other 20 telco partners, including China Telecom and Hong Kong's Hutchison Global Communicatons, were sealed at the Arcstar Carrier Forum 2015 held in Tokyo this week which considered strategies for strengthening Arcstar-branded managed network services.

Arcstar’s global network services include IP-VPN, e-VLAN, leased lines and Universal One, a cloud-optimised network service that securely links closed enterprise networks with global cloud services.

At this week’s forum, NTT and its telco partners focused on improving customer satisfaction, agreeing to increase availability, decrease failure rates and strive for a number of other improvements measured by key performance indicators (KPI).

NTT says it looks forward to cooperation with all carriers to “further elevate” customer satisfaction.

Under the forum theme of "Empowered Collaboration, NTT and its telco partners considered how to improve quality in terms of global network service layout, formulation, operation and maintenance, as well as the importance of maintaining solid partnerships.

And, customers of the telcos talked about what they expected of NTT and its partner carriers, with discussion n how they would meet those expectations.

Service improvements agreed during the forum, by telcos fulfilling their responsibilities and strengthening partnerships, included:

•    Increase availability


•    Decrease failure rates


•    Reduce instances of long-term failure


•    Improve rate of determining reason for outage as failure occurs


•    Improve rate of on-time delivery to customer, and


•    Decrease lead time for line delivery

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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