The agreements with Telstra and Optus and the other 20 telco partners, including China Telecom and Hong Kong's Hutchison Global Communicatons, were sealed at the Arcstar Carrier Forum 2015 held in Tokyo this week which considered strategies for strengthening Arcstar-branded managed network services.
Arcstar’s global network services include IP-VPN, e-VLAN, leased lines and Universal One, a cloud-optimised network service that securely links closed enterprise networks with global cloud services.
At this week’s forum, NTT and its telco partners focused on improving customer satisfaction, agreeing to increase availability, decrease failure rates and strive for a number of other improvements measured by key performance indicators (KPI).
Under the forum theme of "Empowered Collaboration, NTT and its telco partners considered how to improve quality in terms of global network service layout, formulation, operation and maintenance, as well as the importance of maintaining solid partnerships.
And, customers of the telcos talked about what they expected of NTT and its partner carriers, with discussion n how they would meet those expectations.
Service improvements agreed during the forum, by telcos fulfilling their responsibilities and strengthening partnerships, included:
• Increase availability
• Decrease failure rates
• Reduce instances of long-term failure
• Improve rate of determining reason for outage as failure occurs
• Improve rate of on-time delivery to customer, and
• Decrease lead time for line delivery