The five-year contract was awarded using funding from the government’s new Digital Restart innovation fund and will replace previously disparate licensing systems to enhance licensing across NSW and provide what CGI says will be a more cost-effective, standardised and improved citizen experience.
According to CGI, in order to focus on seamless services, this new vision for licensing incorporates identity verification, automated approval processes and an integrated payment engine to provide error-free license application and renewal turnaround with licenses satisfying all approval criteria immediately issued online.
CGI says the platform is used internationally for broad licensing functions and NSW is leading the way by deploying this digital licensing technology in Australia.
The system supports digital issuance of licenses through the Service NSW MyService app and is tightly integrated with the Service NSW MyService platform that optimises the customer experience and provides a one-stop-shop for NSW Government digital transactions.
“This new endeavour with CGI and Calytera is a great first step in revitalising our licensing system in NSW and supports our vision to bring a digital-first approach to our customer services,” said Executive Director of Digital Programs Reece Clementi from the NSW Department of Customer Service.
“We are looking forward to rolling out this new system for more license types to create ever greater efficiencies for our internal processes and ensure we are providing an excellent user experience for both NSW Government staff and citizens,”
“As a global leader in technology services, we are inspired by the NSW Government’s forward-thinking drive to a new digital future. We are both honoured and excited to be provided with the opportunity to work with them on this crucial project that delivers a streamlined approach to licensing state-wide,” commented CGI’s Les Davey, Sector Vice President, Consulting Services – Australia.
An initial deployment was rolled out in early December and CGI says the development of further license types is underway.