Sunday, 11 November 2012 02:23

ACMA takes TPG to court over 000 failures

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The Australian Communications and Media Authority (ACMA) has filed proceedings against TPG Internet in the Federal Court for alleged failures to give access to the Triple Zero emergency call service.

ACMA alleges that TPG Internet breached the Telecommunications (Emergency Call Service) Determination Act (2009) by failing to give certain customers and other end-users access to the Triple Zero emergency call service. The failures to give access are alleged to have occurred over a period of approximately six months between March 2011 and September 2011.

“All Australians need to be assured that their telecommunications provider attaches the utmost priority to Triple Zero access,” said ACMA Chairman, Chris Chapman. “We take any issues with access to the Triple Zero service very seriously.”

The Act imposes requirements on carriage service providers (CSPs) in relation to emergency call services, including requirements about giving customers and other end-users access to the Triple Zero emergency call service. The Triple Zero emergency call service is an operator-assisted telephone service that has been established in order to connect callers to an emergency service organisation—police, fire or ambulance—in a life-threatening or time critical situation.

Section 19 of the Act requires CSPs to ensure that their “controlled networks and controlled facilities” give end users access to emergency call services unless that is not technically feasible. Section 13 requires a CSP that supplies a standard telephone service to give an end-user access to the emergency call service if the end user makes a call on the standard telephone service using the emergency service number 000.


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Graeme Philipson

Graeme Philipson sadly passed away in Jan 2021 and a much valued senior associate editor at iTWire. He was one of Australia’s longest serving and most experienced IT journalists. He is the author of the only definitive history of the Australian IT industry, ‘A Vision Splendid: The History of Australian Computing.’He was in the high tech industry for more than 30 years, most of that time as a market researcher, analyst and journalist. He was founding editor of MIS magazine, and is a former editor of Computerworld Australia. He was a research director for Gartner Asia Pacific and research manager for the Yankee Group Australia. He was a long time weekly IT columnist in The Age and The Sydney Morning Herald, and is a recipient of the Kester Award for lifetime achievement in IT journalism. Graeme will be sadly missed by the iTWire Family, Readers, Customers and PR firms.

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