Infringements of the rules governing the telecommunication industry are under review by the ACMA, and on Friday the Authority issued a notice seeking public submissions on the draft amendment of the infringement provisions.
The announcement by the ACMA on infringements coincides with the Authority’s final rules to improve the experience of consumers who move over to the national broadband network taking effect from Friday.
As reported by iTWire, the rules carry penalties of up to $10 million for offenders.
Under current rules on infringements, the ACMA is able to issue infringement notices for contraventions of:
- The Telecommunications (Consumer Complaints Handling) Industry Standard 2018;
- The Telecommunications (Consumer Complaints) Record-Keeping Rules 2018;
- The Telecommunications (NBN Continuity of Service) Industry Standard 2018; and
- The Telecommunications (NBN Consumer Information) Industry Standard 2018.
However, in its notice on infringements — seeking feedback on the proposed Telecommunications (Listed Infringement Notice Provisions) Amendment Declaration 2018 — the ACMA says it is not currently open to the Authority to issue infringement notices for contraventions of the Service Migration Determination governing consumer moves to the NBN.
“So that a consistent range of remedies are available for each of the new instruments, the draft Amendment will vary the declaration to list relevant provisions of the Service Migration determination,” the ACMA says.
“This will enable the ACMA to issue infringement notices for contraventions of the listed provisions of the Service Migration Determination, from three months after the date on which they are listed.”