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Displaying items by tag: Bill Shock

There’s some Christmas cheer for mobile phone users, with a new report showing the incidences of consumers receiving unexpectedly high bills has fallen from 33% to 19% since 2013 for post-paid mobile phones.

Published in Telecoms & NBN

Apple’s most recent iOS 9 update gives iPhone and iPad users a new feature – WiFi Assist – but it also brings with it a risk of unexpectedly high mobile phone bills, according to a warning issued by the Australian Communications and Media Authority (ACMA).

Published in Wi-Fi
Thursday, 24 September 2015 13:26

Less bill shock for mobile phone users

Mobile bill shock has been falling, with the number of consumers who experience unexpectedly high mobile phone bills dropping in the last 12 months.

Published in Telecoms & NBN

Vodafone says it has stepped up its campaign to reduce bill shock for mobile phone users with its biggest-ever plan shakeup including unlimited standard national calls and text in all its new plans.

Published in Telecoms & NBN

Telco service provider iTalkBB has copped a formal warning from the Australian Communications and Media Authority (ACMA) over its failure to provide information to consumers which allows comparisons of the offerings from different telcos on a like-for-like basis.

Published in Telecoms & NBN

Dubbed ‘Extra Data’, Telstra is swapping excess data charges for a $10 charge per 1GB block from 12 May 2015 for most mobile customers - details here.

Published in Telecoms & NBN
Tuesday, 04 February 2014 17:48

Bill shock driving phone users away

Aussies are fed up with their telcos, with more than a third of Aussies considering switching mobile providers in 2014 according to new research.

Published in Mobility
Thursday, 12 September 2013 07:17

Aussies using work Wi-Fi to cut phone bills!

This may surprise you, but many Australian employees are switching their mobile phones to their workplace Wi-Fi networks to reduce their bills.

Published in Mobility
Tagged under
Wednesday, 03 July 2013 06:47

New tools to avoid overseas mobile bill shock

SMS alerts, spend management tools and opt-out arrangements for Australians using their mobile phone overseas will become available soon under a new standard.

Published in Technology Regulation
Tagged under

ACCAN (Australian Communications Consumer Action Network) has called on carriers to introduce ‘reasonable’ hard caps and end exorbitant excess mobile data charges.

Published in Mobility
Tuesday, 27 November 2012 00:05

What causes mobile bill shock?

Research conducted by Macquarie University in association with amaysim shows that the common causes of bill shock aren't what you probably expect. And many users suffer bill shock despite not using all the 'included value' their plans promise.

Published in Mobility
Friday, 09 September 2011 12:39

Optus launches mobile 'bill shock' preventers

Optus has launched, a number of new tools to help customers better manage their monthly mobile spend.

Published in Mobility

Industry bodies have been quick to comment on the Telecommunications Industry Ombudsman's report highlighting a five percent reduction in complaints overall and a 70 percent reduction in complaints about mobile services, but have largely ignored an 86 percent increase in issues relating to financial over-commitment regarding mobile services.

Published in Technology Regulation
Sunday, 05 December 2010 12:41

'Bill shock' complaints to TIO soar

The Telecommunications Industry Ombudsman (TIO) has reported an almost five percent decrease in new complaints during 2009-10, but very substantial increases in categories relating to credit management and 'bill shock'.

Published in Technology Regulation
Sunday, 06 June 2010 19:19

Bill Shock - how about some common sense?


Once again, some expert has been quoted in one of the daily papers, discussing how buyers are likely to be hit with 'bill shock' for using more data or calls than their capped plan includes. Well, I for one am getting a little sick of this. Sure, the telcos are out there to make as much money from us as possible but we, as users, also bear some of the responsibility.

Published in Mobility




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