Monday, 03 December 2018 22:31

Waiting for a new replacement credit card now alleviated, says Bankwest Featured

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Bankwest, a division of the Commonwealth Bank, has launched its digital cards feature, allowing customers to activate a credit card via the bank’s mobile app prior to receiving the physical card.

Bankwest says the feature means if a customer orders a replacement or new card they can begin using their card within 24 hours, instead of having to wait up to seven business days to receive the card in the post.

At the same time, Bankwest on Monday also released its new Secure Code Reset feature in the Bankwest App.

SCR enables customers to reset their secure code from a compatible mobile device, which the bank says provides a self-service option to the more than 600 customers a day who currently have to contact its call centre or access online banking from a desktop computer to perform a code reset.

According to Bankwest, the developments have been made possible by its Agile operating model, “bringing together multi-disciplined colleagues to work iteratively to deliver value for customers”.

“The fast-paced way of working enabled Bankwest to develop its Cloud Native Platform, driving cloud-based apps and capabilities that resulted in record efficiencies for the Bank,” Bankwest said in its statement.

Pieter Vorster, Bankwest executive general manager – Customer Solutions and Insights, said: “These developments are exciting for Bankwest and its customers.

“Our new ways of working through our Blaze agile model made it possible to roll out digital cards within an hour at an event in front of a live audience – it previously took months.

“Our vision is to deliver amazing customer experiences that matter and Secure Code Reset is another step enabling customers to do their banking in a time that suits them.

“To see our colleagues producing innovations and tangible benefits in record time for customers is very pleasing and we look forward to continuing that delivery.”


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Peter Dinham

Peter Dinham - retired in 2020. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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