Tuesday, 17 October 2017 11:53

Telstra, icare sign up as Salesforce goes live on AWS Featured


Salesforce is now live on Amazon Web Service's Cloud infrastructure in Australia with the CRM company now touting access to its platform for customers on the AWS Sydney region.

Salesforce says Telstra and icare are its first Australian customers to access the Salesforce Customer Success Platform on the AWS Sydney Region, and both customers have partnered with it to help them drive “digital transformation in their businesses and get closer to their customers”.

“Telstra Enterprise has partnered with Salesforce to help our team digitally transform the way we serve our enterprise and government customers,” said Martijn Blanken, group managing director, Telstra Enterprise.

“Customer expectations are changing and Salesforce will play a key role in helping us better serve our customers through both face-to-face and digital interactions. This will allow Telstra Enterprise to consistently deliver world class experiences and outcomes for our customers.”

And Rob Craig, chief operating officer, icare, says icare leverages the Salesforce Customer Success Platform to deliver “world-class insurance and care services across NSW”.

“Being one of the first customers in Australia to access Salesforce on the AWS Sydney Region means icare can easily expand upon the way we serve the businesses, people and communities in NSW.”

According to Randy Kern, executive vice-president Infrastructure Engineering and chief infrastructure officer, Salesforce, Salesforce’s partnership with AWS allows the company to bring new infrastructure online “more quickly and efficiently with one of the most trusted, reliable and resilient public clouds”. “As the global leader in CRM, we remain focused on enabling companies in Australia and around the world to use Salesforce to transform every customer experience,” he said.

Mark Innes, executive vice-president and general manager, Salesforce Asia Pacific, says APAC is one of the fastest-growing regions for Salesforce and the growing shift to cloud and demand for digital transformation is driving “unprecedented growth” for the company in Australia.

“With the availability of Salesforce on AWS in Australia, we’re poised to further accelerate innovation, business transformation and success for our customers and partners.”

Paul Migliorini, managing director, Amazon Web Services Australia and New Zealand, says the availability of Salesforce’s Customer Success Platform on the AWS Sydney Region is a “very significant milestone that will help Australian customers to fully leverage the scale, security and reliability of the AWS Cloud”.


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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).



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