Friday, 06 November 2020 07:56

India allows launch of WhatsApp payments service for 20m users Featured

India allows launch of WhatsApp payments service for 20m users Image by antonbe from Pixabay

India has given WhatsApp, which is owned by social media giant Facebook, permission to start a payments service in the country, with the rollout initially limited to 20 million users.

In a statement, the National Payments Corporation of India, an umbrella organisation for operating retail payments and settlement systems, said: “WhatsApp can expand its Unified Payments Interface (UPI) user base in a graded manner starting with a maximum registered user base of 20 million."

This is the latest bid by Facebook to capitalise on WhatsApp's huge user base to make money. WhatsApp has more than 400 million users in India, its biggest market, and will have to compete with Google Pay, the Softbank- and Alibaba-backed Paytm and Walmart’s PhonePe in the payments space.

In 2018, Facebook increased the functionality of the WhatsApp Business app that it has been testing for a few months, allowing companies to send messages to customers through the app.

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The original founders of the app, Jan Koum and Brian Acton always made no secret of their distaste for invading people's privacy and also for advertising.

In June 2018, there was a hint that Facebook would look to profit off WhatsApp when the messy details of the break-up between the WhatsApp founders and Facebook were revealed.

Facebook's Mark Zuckerberg and his chief operating officer, Sheryl Sandberg, put pressure on Koum and Acton and finally the two left the company in disgust. Zuckerberg and Sandberg "grew impatient for a greater return on the company’s 2014 blockbuster US$22 billion purchase".

"Facebook Ads that click to WhatsApp help people discover your business, help you engage with them to explain your product or service and grow a relationship," the company said in a post on 1 August 2018.

"You will continue to have full control over the messages you receive. Businesses will pay to send certain messages so they are selective and your chats don't get cluttered."

The provision of payments through WhatsApp appears to be the second step in monetising the app which provides a means for end-to-end encrypted communications.

Data on the NPCI website said UPI, one of India the retail payment products which include RuPay card, Immediate Payment Service, Bharat Interface for Money, BHIM Aadhaar, National Electronic Toll Collection (NETC Fastag) and Bharat BillPay, had processed more than 1.8 billion transactions in September, up from 1.6 billion in August.

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Sam Varghese

Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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