eWAY says Shopify’s integration with its Rapid 3.1 API means merchants gain enterprise level fraud protection, access to token payments for easier repeat purchasing and integration to a “PreAuth” feature which allows merchants to reserve funds on a customer's credit card without charging it.
According to Matt Bullock, Founder and CEO of eWAY, the bolstered partnership with Shopify comes off the back of rapid growth for eWAY, with 2,700 new merchants signed up to use the payment platform in the last six months.
Bullock said that with both businesses heading online for the first time, as well as merchants who previously had other payments providers, they now have their payments processed by eWAY because of the “fast, frictionless set-up and the 24/7 customer service support they provide through LiveChat, direct emails and over the phone.”
“The strengthened partnership with Shopify will enhance the customer service experience for both online shoppers as well as merchants,” Bullock said.
“We've built our entire business first and foremost on customer experience and customer service. Our enhanced relationship with Shopify has resulted in merchants having access to a highly intuitive and frictionless payments solution that will in turn keep their customers happy.
“As an online retailer, it is essential to have a payments gateway that is secure, fast, and capable of accepting payments during unexpected banking outages for example, in order to prevent lost sales.
“Shopify is an incredible platform that gives merchants a complete view of their business, no matter their size. We are confident that together we’ll bring a more rounded and scalable service to every customer,” Bullock said.