Friday, 24 January 2020 13:17

AI, emerging technologies encroaching on role of managers in workplace Featured

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Artificial intelligence and emerging technologies like virtual personal assistants and chatbots are rapidly making headway into the workplace and predicted to replace almost 69% of a manager’s workload.

According to predictions from analyst firm Gartner AI and emerging technologies will “undeniably change” the role of the manager and will allow employees to extend their degree of responsibility and influence, without taking on management tasks - with routine work now done by managers to be fully automated by 2024.

Gartner says that IT executives focused on innovation and AI are now accountable for improving worker experience, developing worker skills and building organisational competency in responsible use of AI.

“The role of manager will see a complete overhaul in the next four years,” said Helen Poitevin, research vice-president at Gartner.

“Currently, managers often need to spend time filling in forms, updating information and approving workflows.

“By using AI to automate these tasks, they can spend less time managing transactions and can invest more time on learning, performance management and goal setting.

“Leaders will need to support a gradual transition to increased automation of management tasks as this functionality becomes increasingly available across more enterprise applications.”

According to Gartner, nearly 75% of heads of recruiting report that talent shortages will have a major effect on their organisations.

“Enterprises have been experiencing critical talent shortage for several years. Organisations need to consider people with disabilities, an untapped pool of critically skilled talent. Today, AI and other emerging technologies are making work more accessible for employees with disabilities,” Gartner says in its report.

Gartner estimates that organisations actively employing people with disabilities have 89% higher retention rates, a 72% increase in employee productivity and a 29% increase in profitability.

Gartner said that by 2023, the number of people with disabilities employed will triple, due to AI and emerging technologies reducing barriers to access.

“Some organisations are successfully using AI to make work accessible for those with special needs,” said Poitevin.

“Restaurants are piloting AI robotics technology that enables paralysed employees to control robotic waiters remotely. With technologies like braille-readers and virtual reality, organisations are more open to opportunities to employ a diverse workforce.”

According to Gartner, by 2022, organisations that do not employ people with disabilities will fall behind their competitors.


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Peter Dinham

Peter Dinham - an iTWire treasure is a mentor and coach who volunteers also a writer and much valued founding partner of iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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