Home Strategy Fintech lenders open up to greater transparency
Kate Carnell, Small Business and Family Enterprise Ombudsman Kate Carnell, Small Business and Family Enterprise Ombudsman Featured

Australia’s fintech business lenders have taken an initiative to increase transparency and disclosure in the fintech industry.

The initiative sees the Australian Small Business and Family Enterprise Ombudsman, FinTech Australia and the BankDoctor.org today join forces to release a report which outlines the steps taken by fintech lenders to increase transparency.

The report, Fintech lending to small and medium sized enterprises: Improving transparency and disclosure, analyses the different approaches to disclosure across the fintech industry and makes recommendations on best practice and identifies commitments to action.

Ombudsman Kate Carnell said Australia presented a huge opportunity for the fintech industry, in that it provided a genuine alternative finance solution for small businesses where traditional banks were limited in their capacity to serve the sector.

“I commend the fintech industry for embracing the need to improve transparency and disclosure and its leadership in the financial services industry in addressing the needs of small business borrowers,” Carnell said.

“This report informs both the fintech industry and small business borrowers of the steps being implemented to allow an easy comparison of products and to ensure loan agreement contracts comply with the unfair contract terms legislation.”

FinTech Australia chief executive Danielle Szetho said the report explains how fintech business lenders are able to help Australian small to medium businesses access the funds they need to grow.

“Through the use of technology platforms which analyse rich, real-time business financial data and deliver easy-to-use and fast application processes, fintech business lenders are making a real difference to small businesses,” Szetho said.

“However, like many financial services products, lending contracts are complex and have the potential to be complicated and confusing.

“It’s for this reason our lenders have decided to work together — in a historic move for Australia’s fintech industry — to help define best-practice transparency and disclosure.

“This report represents an important step in this initiative, by analysing the different approaches to disclosure across the industry and suggesting a way forward to drive results which are in the best interests of the customer.”

Independent SME finance expert Neil Slonim from BankDoctor.org said small business owners, who were time-poor and often financially unsophisticated, found it difficult to make fully informed decisions when borrowing from fintech lenders.

“We need a level playing field for both borrowers and lenders so business owners are able to make fully informed decisions and lenders can compete on an equal footing,” Slonim said.

“Put simply, borrowers should be able to answer three simple questions: Is this the right product for my needs? Do I know exactly what it is going to cost? Do I know that I can’t get a better deal elsewhere?

“This report highlights where and how fintech lenders can implement consistent transparency practices that will create better outcomes for SMEs and help build further credibility and trust in the fintech lending sector.”

The report calls for action in a number of areas including:

  • The development of an industry Code of Conduct to cover fintech balance sheet lenders offering unsecured business loans by June 2018. This is proposed to be a customer-centric document that will prescribe what a customer can expect in terms of transparencyand disclosure from a lender;
  • Expanding this Code of Conduct to other fintech lending and finance products over time;
  • Fintech lenders to agree to the contents of an easy-to-understand contract summary page by June 2018. This summary page would include a common set of measures when making loan offers to customers; and
  • The ASBFEO and theBankDoctor.org to work together to produce a guide to assist small business owners better understand the ‘ins and outs’ of borrowing from a fintech lender. This will also be published by June 2018.

The report also includes a Glossary of Common Lending Terms as a first step toward driving a consistent industry-wide approach to the communication of these terms, which the industry says should ultimately make different contracts easier to understand and compare.


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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).


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