Home Sponsored Announcements Why Intelligent Fulfilment is the Future of Customer Experience

Consumers have been enjoying the benefits of online shopping for years. The flexibility, availability of customer reviews, personalised offerings and product suggestions based on past purchase behaviours are only a few of the perks thatmake online shopping more appealing than brick-and-mortar retail stores.

While the rise of e-commerce across the retail and consumer goods industry is good news for customers, it’s sending ripples through the supply chain. With orders rapidly increasing, the demand for faster merchandise delivery is redefining traditional distribution, with 77 per cent of warehouses struggling to meet same-day-delivery expectations 1 .

Supply chain management systems are under pressure to not only keep products stocked and logged, but to also enable seamless product location for quick and accurate dispatching.

With more customers demanding same-day delivery, the outdated supply chain processes will no longer be viable. Warehouse managers will need unprecedented visibility over stock to monitor its journey through the supply chain including the transportation route.

The ‘I want it now’ instant gratification mindset is feeding consumer cravings for faster and faster delivery, with industry players feverishly working to fulfil demand. Over the next five years, 67 per cent of logistics companies expect to provide same-day delivery 2 .

So how do warehouses overcome these new challenges? The answer is intelligent fulfilment.

With the asistance of new technology, warehouse operations can become more “intelligent” and anticipate, analyse and adapt product levels to align with demand. Retailers, manufacturers and logistics companies are collaborating and swapping roles in uncharted ways to meet shoppers’ omnichannel product fulfilment and delivery expectations in a plot that is still unfolding.

For example, by 2028, 93 per cent of warehouses anticipate droids (small autonomous vehicles that deliver parcels via sidewalks instead of streets), will be a key method to meet delivery demands 3 .

In the warehouse, workers are being equipped with mobile computers that enable quick, automated inventory and cycle counting for nimble omnichannel order fulfilment. Radio-frequency identification (RFID) solutions are also being deployed to give real-time visibility that streamlines operations and minimises data errors.

Furthermore, robotics, artificial intelligence (AI) and automation are being leveraged to perform traditionally manual tasks such as picking, sorting, inspecting, handling and classifying products, in order to improve efficiency, worker productivity and speed-to-market. Additionally, AI in conjunction with machine learning can anticipate, analyse and adapt product levels to changing ecosystems caused by seasonal demand, and even predict future challenges.

Integrated order management, real-time scheduling and accurate tracking are just some of the ways intelligent fulfilment can help improve the customer
experience.

To learn more about intelligent fulfilment and the ways consumer demand is redefining the supply chain, click here.

CDAO SYDNEY TURNS 5 IN 2019

With 50+ Speakers, 300+ senior data and analytics executives, over 3 exciting days you will indulge in all things data and analytics before leaving with strategic takeaways that will catapult you ahead on your journey

· CDAO Sydney is designed to bring together senior executives in data and analytics from progressive organisations
· Improve operations and services
· Future proof your organisation in this rapidly changing technological landscape
· CDAO Sydney 2-4 April 2019
· Don’t miss out! Register Today!
· Want to find out more? Download the Agenda

REGISTER HERE!

LEARN HOW TO REDUCE YOUR RISK OF A CYBER ATTACK

Australia is a cyber espionage hot spot.

As we automate, script and move to the cloud, more and more businesses are reliant on infrastructure that has the high potential to be exposed to risk.

It only takes one awry email to expose an accounts’ payable process, and for cyber attackers to cost a business thousands of dollars.

In the free white paper ‘6 Steps to Improve your Business Cyber Security’ you’ll learn some simple steps you should be taking to prevent devastating and malicious cyber attacks from destroying your business.

Cyber security can no longer be ignored, in this white paper you’ll learn:

· How does business security get breached?
· What can it cost to get it wrong?
· 6 actionable tips

DOWNLOAD NOW!

 

Popular News

 

Telecommunications

 

Sponsored News

 

 

 

 

Connect