Home Sponsored Announcements Live Webinar – How Macquarie Telecom hits NPS out of the Park

Join Pyrios and Macquarie Telecom’s Fionán Mc Donnell to learn how Macquarie records the highest NPS (+66) on the ASX.

WEDNESDAY 13 JUNE ¬¬
1 - 2pm AEST; 11am - 12pm AWST; 3 - 4pm NZST

Click here to register to watch live with Q&A, or later on-demand.

WebinarClickableBanner PyriosMacquarie902 570 DH8094

When New York Times best-selling author and the creator of NPS, Frederick Reichheld, describes your implementation of his customer loyalty metric as the best execution of NPS on the planet, you’re doing something pretty spectacular. Little wonder Macquarie Telecom’s NPS score puts its closest competitors in the shade.

Macquarie Telecom’s passion for customer service, known internally as Personal Accountable Service (PAS), empowers employees to delight customers – and it’s working wonders. NPS puts a measuring stick to the B2B technology provider’s customer loyalty success – but the real magic is using feedback to focus on things that matter most to customers. That, and sharing NPS data in real-time to galvanise customer service teams.

Join this Pyrios hosted live webinar to hear Fionán Mc Donnell lift the lid on Macquarie Telecom’s remarkable customer experience journey.

Webinar topics:

-    What NPS means to the contact centre

-    NPS and the customer corridor

-    Empowering service agents to delight customers

-    The magic of rapid response and transparent feedback

-    Improving performance and why your chief executive (and CFO) should love NPS
   
Click here to register to watch live with Q&A, or later on-demand.

About Pyrios

Pyrios is a communications technology specialist. We deliver a range of smart communications technology, consulting, integration and managed services to help our clients deliver brilliant customer engagement, every time. We provide services across Australia and New Zealand with offices in Auckland, Wellington, Melbourne, Sydney, Canberra and Perth.  Learn more at www.pyrios.com.    

 

A DINNER WITH YOW! SPEAKERS - CELEBRATING 10 YEARS

It's YOW's 10th anniversary this year and we would like to celebrate with you. YOW! proudly invites you to join us at Celebrating 10 years of YOW! – Dinner with Speakers.

An intimate networking experience, YOW! Dinner with Speakers offers attendees the opportunity to gain industry and career insights on a more personal level with YOW! speakers from the 2018 conference.

An intimate networking experience, YOW! Dinner with Speakers offers attendees the opportunity to gain industry and career insights on a more personal level with YOW! speakers from the 2018 conference.

Book a table of 10, bring a friend, or come by yourself and make new friends!

Register now for YOW! Dinner with Speakers:

· Sydney on Thursday November 29
· Brisbane on Tuesday December 3
· Melbourne on Thursday December 6

REGISTER NOW!

LEARN HOW TO REDUCE YOUR RISK OF A CYBER ATTACK

Australia is a cyber espionage hot spot.

As we automate, script and move to the cloud, more and more businesses are reliant on infrastructure that has the high potential to be exposed to risk.

It only takes one awry email to expose an accounts’ payable process, and for cyber attackers to cost a business thousands of dollars.

In the free white paper ‘6 Steps to Improve your Business Cyber Security’ you’ll learn some simple steps you should be taking to prevent devastating and malicious cyber attacks from destroying your business.

Cyber security can no longer be ignored, in this white paper you’ll learn:

· How does business security get breached?
· What can it cost to get it wrong?
· 6 actionable tips

DOWNLOAD NOW!

10 SIMPLE TIPS TO PROTECT YOUR ORGANISATION FROM RANSOMWARE

Ransomware attacks on businesses and institutions are now the most common type of malware breach, accounting for 39% of all IT security incidents, and they are still growing.

Criminal ransomware revenues are projected to reach $11.5B by 2019.

With a few simple policies and procedures, plus some cutting-edge endpoint countermeasures, you can effectively protect your business from the ransomware menace.

DOWNLOAD NOW!

 

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