Tuesday, 05 June 2018 10:05

Live Webinar – How Macquarie Telecom hits NPS out of the Park

Join Pyrios and Macquarie Telecom’s Fionán Mc Donnell to learn how Macquarie records the highest NPS (+66) on the ASX.

1 - 2pm AEST; 11am - 12pm AWST; 3 - 4pm NZST

Click here to register to watch live with Q&A, or later on-demand.

WebinarClickableBanner PyriosMacquarie902 570 DH8094

When New York Times best-selling author and the creator of NPS, Frederick Reichheld, describes your implementation of his customer loyalty metric as the best execution of NPS on the planet, you’re doing something pretty spectacular. Little wonder Macquarie Telecom’s NPS score puts its closest competitors in the shade.

Macquarie Telecom’s passion for customer service, known internally as Personal Accountable Service (PAS), empowers employees to delight customers – and it’s working wonders. NPS puts a measuring stick to the B2B technology provider’s customer loyalty success – but the real magic is using feedback to focus on things that matter most to customers. That, and sharing NPS data in real-time to galvanise customer service teams.

Join this Pyrios hosted live webinar to hear Fionán Mc Donnell lift the lid on Macquarie Telecom’s remarkable customer experience journey.

Webinar topics:

-    What NPS means to the contact centre

-    NPS and the customer corridor

-    Empowering service agents to delight customers

-    The magic of rapid response and transparent feedback

-    Improving performance and why your chief executive (and CFO) should love NPS
Click here to register to watch live with Q&A, or later on-demand.

About Pyrios

Pyrios is a communications technology specialist. We deliver a range of smart communications technology, consulting, integration and managed services to help our clients deliver brilliant customer engagement, every time. We provide services across Australia and New Zealand with offices in Auckland, Wellington, Melbourne, Sydney, Canberra and Perth.  Learn more at www.pyrios.com.    


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